Terms & conditions
Please note that payment must be received in advance of the event or course. Falconbury reserve the right to refuse admission or withhold materials if payment has not been received.
Transfers & cancellations for open events
• Once we have received your registration, the event or course is confirmed.
• Any cancellations received 28 days or more before the date of the event or course will be charged a 10% administration fee. After that date the full fee will be charged.
• Transfers can be made free of charge up to 28 days before the event or course (on payment of the difference if transferring to a higher value event or course). A maximum of one transfer is allowed; after the transfer no cancellations or further transfers can be accepted and the full fee will be charged.
• Between 27-14 days before the event or course a 10% administration fee will be charged for transfers. No transfers can be accepted 13 days or less before the event or course.
• Substitute delegates may be named at any time, although please note that for written courses, substitute participants must be named before the start of the course.
Transfers and cancellations for open events – In brief
Once we have received your booking/enrolment, the place(s) are confirmed.
Up to 28 before the course
• Cancellation – 10% administration fee
• Transfers – Free of charge
• Substitute delegates – Free of charge
27 to 14 days before the course
• Cancellations – 100% fee
• Transfers – 10% fee
• Substitute delegates – Free of charge
13 to 0 days before the course
• Cancellations – 100% fee
• Transfers – 100% fee
• Substitute delegates – Free of charge
NB Transfers are subject to payment of the difference on higher value courses.
Transfers & cancellations for on-line learning course
• Once we have received your enrolment, the course is confirmed.
• Cancellations up to 7 days prior to hard copy materials being despatched, or prior to payment being received for on-line enrolments will incur a 10% administration fee, no cancellations are accepted more then 8 days after the enrolment has been received.
• Transfer to a course of the same or higher value can be made prior to hard copy materials being despatched, or prior to payment being received for on-line enrolments.
• Payment for a course must be received in full within 28 days of receipt of a valid invoice. NB: No course materials will be dispatched/available on-line until payment has been received.
• Substitute participants may be named at any time prior to hard copy materials being despatched, or prior to payment being available for on-line enrolments.
Membership terms & conditions
1. The Falconbury Membership discounts only come into effect upon receipt of payment of the Membership fee. Any bookings taken prior to payment are held provisionally, then confirmed and invoiced when payment has been received.
2. The annual Membership lasts from the date of booking to the end of the same month in the following year.
3. The Falconbury Membership is only valid for employees of your organisation. In order to benefit from the Membership discounts your Membership number must be quoted when making the booking. Please be advised that once the booking is processed discounts cannot be applied historically.
4. Falconbury Membership discounts cannot be used in conjunction with any other discount offer, including multiple booking discounts, unless otherwise stated or negotiated.
5. The Falconbury Membership fee is subject to a 14 day period after subscription, where the Membership can be canceled free of charge. After this time any cancelation will incur the full fee.
6. Falconbury’s cancellation and transfer policy still apply to Membership discounts, as listed above.
Data protection
The personal information provided by you will be held on a database. Sometimes your details may be made available to external companies for marketing purposes. If you do not wish your details to be used for this purpose please write to: The Database Manager, Falconbury Ltd,10-12 Rivington Street,London EC2A 3DU,UK
