Your role is changing fast. Are you ready? The role of the PA has grown hugely in recent years. Demands, responsibilities, knowledge required – all have increased. What should you do to ensure that you fulfil the role – and develop it – successfully?
As a professional PA or secretary, you’re involved in so many different aspects of the organisation. If you’re not taking action yourself, then you’re working closely with functional specialists who are. Either way, you need to be sure of your ground and be confident working successfully with executives across the company at all levels. Falconbury’s on-line course for PAs and secretaries has been designed to give you a thorough understanding of the principles of each of the key areas of the organisation.
NB: Hard copy versions are available, professionally printed and bound. To find out more call customer services on +44 (0)20 7729 6677.
How does this on-line programme work and what do you get?
- Course access from anywhere through your own personal login and administration suite
- Keep track of your progress as you go
- Easy to use note taking and bookmarking facility to return to areas of interest and re-study
- Individual modules or the full course can be downloaded as PDF files to print or file as you decided
- At your convenience: at your desk, from your tablet or from your home computer
- An optional on-line multiple choice assessment at the end of the course for you to ensure you are satisfied with the completion of your training
- Certificate of completion awarded for your training records
Course benefits include:
- Exponential improvement in your communication skills enhancing your dealings with colleagues and others
- Time management tools and methods to manager your time effectively to get the most from your working day
- Illustrated examples of key financial techniques to increase your knowledge and boost your confidence when discussing financial aspects with colleagues
- Guidance on employment law and best practice that you need to be aware of in today’s modern working environment
- Enhanced marketing and PR techniques to get the best return from marketing campaigns and budgets
- Resoultion methods when having to manage conflict and deal with difficult colleagues to ensure a productive outcome
- Effective project management skills to complete tasks efficiently and successfully
Structured to fit into your working day
The course is designed to fit around your current commitments with each module requiring an average study time of 3-4 hours. Course content can be studied on-line via our unique Learning Management System or sent to you in hard copy format anywhere in the world. This offers the flexibility of studying at work, at home or on the move, while having access to confidential help and support from our experts.
Online final assessment
Upon completion of the course there is an OPTIONAL final assessment in the form
John Adair is widely acknowledged as one of the most significant influences on management and leadership development in both business and military spheres. He became the world’s first Professor of Leadership Studies at the University of Surrey and is known internationally as a consultant. His many successful books, including Inspiring leadership and The John Adair Handbook of Management and Leadership have sold hundreds of thousands of copies worldwide.
Barrie Pearson is Chief Executive of Realization, which delivers world class coaching and mentoring to entrepreneurs and chief executives to help them groom their business to realise the maximum value before initiating their exit. He has written twelve books and has presented seminars on corporate finance in the UK and as far a field as Europe, New Zealand and the Far East.
Graham Roberts-Phelps is a highly experienced trainer and consultant, specialising in sales management, with clients in many parts of the world. He is the author of many bestselling books including Customer Relationship Management, Companies Don’t Succeed – People Do! and Working Smarter.
Greville Janner QC, is an eminent and highly experienced speaker who has written over 60 books, mainly on employment and industrial relations law and presentational skills and public speaking. He is the Founder and President of the JSB Group, which has successfully trained many thousands in the art and skills of speechmaking and communication.
David Martin FCIS, FCIPD, FioD runs his own successful consultancy – Buddenbrook. He is a regular seminar speaker throughout the UK and has written over 35 books. He is the author of Gee’s updating manuals Employment Letters and Procedures and Model Employment Policies and Handbooks.
Ian Ruskin-Brown is a highly experienced marketing consultant. For fourteen years he was course director for the Chartered Institute of Marketing on their courses for marketing in the service sector. He designed, wrote and piloted the in-company training courses on marketing and selling their consultancy services for The IBM Marketing University, ICL Training and Kodak Health Imaging.
Ralph Tiffin is managing partner of a successful accountancy and consultancy practice. He has a wealth of experience of organisations throughout the world. He is author of several books including The Complete Guide to International Financial Reporting Standards.
Cathy Lake is an experienced professional writer, having written on a range of business management topics for middle and senior level executives. Her knowledge of project management is based on a wide experience of successfully managing multiple projects for a number of clients.
Jim Dunn started TPS, his own PR consultancy, which is one of the UK’s leading PR consultancies, handling a range of household-name clients in the travel, leisure, entertainment, property, financial and general consumer PR accounts, before selling it to the Shandwick Group.
Stephen Brookson qualified as a Chartered Accountant with Peat Marwick and, after a period with Grand Metropolitan plc, joined a leading organisation specialising in the provision of training for chartered accountants. During this time he gained extensive experience writing and presenting programmes on accountancy and taxation. He then joined Ernst and Young for a number of years as a consultant, leaving to set up his own consultancy working in the public and private sectors, both in the UK and overseas.
Julie Lewthwaite is a senior consultant at Project North East, a local enterprise and economic agency.
Falconbury’s distance learning programmes have been certified by the Academy of Distance Learning (ADLiB). ADLiB supplies an unbiased authentication of, and quality assurance for, distance learning programme providers.
Upon course completion, distance learning participants are invited to undertake a final external assessment in the form of an online multiple-choice paper.
Participants are required to achieve a pass rate of 80% and above to ensure that a high level of competence has been achieved within the subject area and to receive the advanced ‘Certificate of Excellence’. The final external assessment can be taken up to three times, thereafter the ‘General Certificate of Course Completion’ will be issued.
NB: The final external assessment is an optional appraisal and those participants not wishing to undertake it will automatically receive the ‘General Certificate of Completion’ for their personal development/training profile.
Find out more about ADLIB here.
The International Association for Distance Learning (IADL) promotes excellence in open, distance, and online learning worldwide, and provides a benchmark through which global consumers can gauge the quality of courses offered by their members.
The IADL is an independent, non-profit organisation with its principal administrative offices in London in the United Kingdom. Find out more.
Falconbury are an Approved Member of the International Association for Distance Learning.
