Successful Credit Control
Course overview
This six module on-line course will give you everything you need to know about financial statements and the cost of credit, establishing sound credit policies and the latest techniques of efficient collection. It will also fully update you on credit agencies, factoring and insurance as well as some less unusual chasing methods.
It will detail all about legal action, when to go ahead, and then precisely how to act to ensure a successful result. Finally the last module tells you everything you need to know about bankruptcy, winding up, administration and receivership.
NB: Hard copy versions are available, professionally printed and bound. To find out more call customer services on +44 (0)20 7729 6677.
How does this on-line programme work and what do you get?
- Course access from anywhere through your own personal login and administration suite
- Keep track of your progress as you go
- Easy to use note taking and bookmarking facility to return to areas of interest and re-study
- Individual modules or the full course can be downloaded as PDF files to print or file as you decided
- At your convenience: at your desk, from your tablet or from your home computer
- An optional on-line multiple choice assessment at the end of the course for you to ensure you are satisfied with the completion of your training
- Certificate of completion awarded for your training records
Course benefits include:
- Processes to minimise your exposure to bad debts and losses
- Advice on how you can play a significant part in keeping your organisation profitable
- Clear descriptions of the relationship between financial results, sound credit control policy and efficient collection
- A route map of when and how to take legal action for the recovery of bad debt
- Legal strength to your credit control activity by pin-pointing legislative back-up
- Details of more of the unusual but effective chasing methods
Designed specifically for:
- Credit controllers
- Finance directors and managers
- Company secretaries
- Legal advisor
- Managing directors of SMEs
Structured to fit into your working day
The course is designed to fit around your current commitments with each module requiring an average study time of 3-4 hours. Course content can be studied on-line via our unique Learning Management System or sent to you in hard copy format anywhere in the world. This offers the flexibility of studying at work, at home or on the move, while having access to confidential help and support from our experts.
On-line final assessment
The course has an optional on-line multiple choice assessment at the end, with a certificate on successful completion.
Course contributor
Ralph Tiffin is a mechanical engineer who subsequently qualified as a chartered accountant and became manager in one of the largest international firms of accountants. He is now managing partner of an accountancy and consultancy practice. He has a wealth of experience with companies of all sizes in the UK and overseas. Work typically involves developing clients reporting and management systems along with appropriate management training and developing project appraisal processes and spreadsheets.
Roger Mason FCCA, FCIS, ACIB is a highly experienced company director and company secretary. His early career was with Midland Bank and the Ford Motor Company before becoming finance director of ITC Entertainment Ltd. He was, for 14 years, company secretary and finance director of a leading British greetings card company. He lectures on finance and business matters and has written a number of well respected books.
Assessment

Falconbury’s distance learning programmes have been certified by the Academy of Distance Learning (ADLiB).. ADLiB supplies an unbiased authentication of, and quality assurance for, distance learning programme providers.
Upon course completion, distance learning participants are invited to undertake a final external assessment in the form of an online multiple-choice paper.
Participants are required to achieve a pass rate of 80% and above to ensure that a high level of competence has been achieved within the subject area and to receive the advanced ‘Certificate of Excellence’. The final external assessment can be taken up to three times, thereafter the ‘General Certificate of Course Completion’ will be issued.
NB: The final external assessment is an optional appraisal and those participants not wishing to undertake it will automatically receive the ‘General Certificate of Completion’ for their personal development/training profile.
Find out more about ADLIB here.
Academy of Distance Learning in Business
Falconbury’s distance learning programmes have been certified by the Academy of Distance Learning (ADLiB). ADLiB supplies an unbiased authentication of, and quality assurance for, distance learning programme providers.
Upon course completion, distance learning participants are invited to undertake a final external assessment in the form of an online multiple-choice paper.
Participants are required to achieve a pass rate of 80% and above to ensure that a high level of competence has been achieved within the subject area and to receive the advanced ‘Certificate of Excellence’. The final external assessment can be taken up to three times, thereafter the ‘General Certificate of Course Completion’ will be issued.
NB: The final external assessment is an optional appraisal and those participants not wishing to undertake it will automatically receive the ‘General Certificate of Completion’ for their personal development/training profile.
Find out more about ADLIB here.
International Association of Distance Learning
The International Association for Distance Learning (IADL) promotes excellence in open, distance, and online learning worldwide, and provides a benchmark through which global consumers can gauge the quality of courses offered by their members.
The IADL is an independent, non-profit organisation with its principal administrative offices in London in the United Kingdom. Find out more.
Falconbury are an Approved Member of the International Association for Distance Learning.
Course contents
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Successful Credit Control |
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MODULE 1 - Understanding Financial and Management Accounting and Cash Flow |
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Balance sheets |
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Profit and loss accounts |
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Cash flow statements |
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Accounting records and systems |
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Accounting concepts, policies and standards |
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MODULE 2 - Ground Rules for Successful Credit Control Policies |
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The cost of credit |
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The right attitude for credit control |
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The right credit policies |
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Opening a new account |
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MODULE 3 - Credit Control Systems and Methods |
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Effective paperwork |
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Letters |
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Collection by telephone |
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Overcoming excuses |
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Sources of information |
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MODULE 4 - Credit Control Using Outside Agencies and Other Techniques |
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Credit Agencies |
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Factoring |
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Credit insurance |
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Less usual chasing methods |
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Warning signs – danger imminent |
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Conditions of sale |
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Appendix 1 |
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Appendix 2 |
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MODULE 5 - Credit Control and Legal Enforcement |
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Legal action – considerations prior to commencement |
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Legal action – obtaining judgment |
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Legal action – enforcing the judgment |
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Appendix 1 |
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MODULE 6 - Credit Control Issues in Insolvency, Bad Debts and Exports |
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Winding up, bankruptcy, administration and receivership |
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Bad debts |
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Exports |
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