Introduction to Management

The world of management is changing very quickly; all managers have to deal with complex situations every day. The nature of management has to develop and adapt to mirror the constant changing business climate. Moving into management means a change in focus and objectives, a need to think more strategically, and most importantly to develop people management skills that will enable you to lead and motivate your team to achieve it’s business goals.

As a new manager you need to get-to-grips with business and strategic planning, influencing colleagues outside of your team, monitoring and evaluating staff performance, effective communication and leadership skills very quickly. This programme provides you with an excellent grounding in the skills fundamental to being a successful manager. This powerful introduction to management will enable you to accelerate your learning and become a successful manager.

Why this course is essential for your development

You will learn how to:

• Develop a suitable management/leadership style to win support and dedication from your colleagues
• Set objectives and take firm steps to becoming a successful manager
• Build a positive self-image and become a more professional manager
• Apply performance management techniques that will develop and motivate your staff
• Create an inspiring environment to coach and develop inexperienced team members
• Influence and persuade others assertively by developing effective communication skills
• Manage conflict and deal effectively with difficult people

Who should attend

This course is essential development for newly appointed managers and people about to make the move into management. It is also a useful refresher for those in management roles who would like to update their skills.

• Department heads
• Managers
• Team leaders
• Supervisors

Each day combines interactive exercises and role play scenarios with trainer led learning to ensure key skills are developed under the guidance of the expert presenter.

Welcome, aims and introduction

The role of the manager/leader

• Leading and managing in today’s organisations
• Skills and competencies
• Making the vision work
• Accessing leadership styles and the impact of these styles
• Understanding yourself, team and others
• You as a leader and the expectations of those around you
• Practical tools for adapting your style
• Evaluating and improving your problem solving approach

Interpersonal communication

• Looking at approaches to communication
• Listening, reflecting and clarifying techniques
• Acknowledging the role of tone and body language
• Using assertive language in your communications

Decision-making

• Studying how decisions are made
• Facilitating the key decisions
• Using a decision-making tool
• Involving others in decision-making
• Assessing the results

Performance management and motivation

• Viewing your motivation and that of your team – A self-assessment
• Why people do what they do – understanding human nature
• Key theories of motivation
• Mission strategy and performance objectives – how do we communicate this effectively
• Using performance management objectives in the performance appraisal
• Objectives of an interactive performance appraisal session
• Recognising the use of coaching and mentoring in improving employee performance
• Challenging staff or challenging situations – working with either or both!
• The art of giving feedback and soliciting feedback from others
• Understanding the role of the manager in dealing with staff conflict
• Dealing with staff issues such as lateness, conflict

Delegation

• Exploring the key skills of delegation
  • Pros and cons as a manager
  • Pros and cons as a team member
• Key tasks for delegation
  • Evaluation
  • Identification
  • Action
• Your assessment of your delegation skills

Planning and organising

Setting objectives
Delivering actionable results
Applying techniques for effective time management
The art of managing meetings and group sessions
Dealing effectively with conflict as a manager
Managing difficult staff issues
Communicating positively with difficult people

Action planning and close of course

Annie Zlotnick is a highly experienced management and human resource development consultant who has worked on both sides of the Atlantic. Originally from New York, her career spans eleven years as Managing Director of a large health care facility. She holds two Masters Degrees from Columbia University and City University of New York. Moving to the UK in 1988, she began a highly successful career as a consultant and HRD practitioner. She has spent over 20 years working with global organisations to build and develop management capability. She has undertaken projects for private sector companies as well as public sector organisations.

She has also had extensive experience in guiding staff through culture change, reorganisations and restructuring. Her clients include MCE, Virgin Atlantic, Safeway plc, De Beers, British Aerospace and Bond Pearce as well as clients in the public sector of health and local government.

Positive Persuading and Influencing Skills

Project Management Skills for Everyone

Effectively Managing and Leading People

Finance for the Non-financial Manager

• Amadeus IT Group SA
• Aroq Ltd
• Camvac Ltd
• Harley-Davidson Europe Ltd
• UK Payments