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Our cookie policy

What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to allow you to log into our site, purchase and pay for products; and to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.

A cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. The cookies we use – including those set by third parties, for example Google (for web analytics) or Stripe (for processing payments) – contain internal IDs and session identifiers; no sensitive or personally identifiable information is stored on your computer.

Cookies can also be categorised as follows:

  • Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
  • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. The information that these cookies facilitate collection of is anonymised and does not track your personal information or IP address.
  • Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Please find below a list of cookies that we or our partners use on our websites. This list is by no means exhaustive and we will update the list from time to time. If you notice any discrepancies, please let us know by emailing info@falconbury.co.uk.

Cookie name Set/accessed by Description
falconbury Our website Session identifier (to enable you to shop/purchase, and to manage your account)
basket_id Our website Enables us to remember your basket contents for you if you are not logged in
referrer, affiliate_click Our website To help us attribute your purchase to where you heard about us (no data is shared back to the source)
hexpand, vexpand Our website Remeber your viewing preferences in our online training interface
lhc_per, cookies_lhc.js Our website To facilitate our customer service live chat system
pk_id…, pk_ses… Our website Matomo website analytics – following your visit to see how customers use our site (in-house, anonymised)
_ga, _ga_gtag_UA_..., _gid Google Google Analytics – web visit tracking (anonymised)
DSID, IDE Google (doubleclick.net) Google Adwords – to measure response to our online advertising
(various) Stripe (stripe.com) Our payment processor Stripe, uses a number of cookies to handle your payment
(various) Google (google.com, google.co.uk) Google Adwords – remarketing tags to enable us to tailor ads to you. Unlike other the other cookies we use, this may track your usage across other sites and as such, this cookie will not be enabled if you use the do not track feature of your browser.