Our latest COVID-19 information/status - including self-paced online learning

Disruption of 2020 programme due to COVID-19 / Coronavirus

As most other companies are, we have been heavily affected by the ongoing COVID-19/Coronavirus situation. Travel restrictions have caused us to cancel our planned Spring/Summer programme of events - for those who had already booked, please accept both our thanks and apologies.

We are working hard to provide the education and and training our customers rely on:

  • Our Autumn schedule is mostly complete; if you have not already done so, please let us know if you wish to transfer or book onto one of our courses from September onwards.
  • We are expanding our programme of live virtual/webinar courses. Please do let us know as soon as possible if you would be interested in attending a course online, and do sign up for email notifications of new courses.
  • For customers with multiple staff members requiring training, we can tailor a course to your requirements, and deliver it online (or on-site, if in the UK)
  • We also have online learning courses available, which you can take at your own pace.

Please also do let us know if there are any other courses/formats you are interested in, as we are actively exploring all options available, and your feedback is important to us.

Temporary policy changes

To help customers manage their booking, we have temporarily adjusted our policies:

Transfer and cancellation fees Cancellation Transfer
Up to 28 days before the course 10% administration fee Free of charge
27 to 14 days before the course 50% fee (reduced from 100%) 10% fee
13 to 0 days before the course 100% fee 10% fee (reduced from 100%)

Note also that you may name a substitute delegate at any time, free of charge. All our other terms and conditions apply.