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The Successful PA

Gain key management skills needed to fulfill this demanding role with this 10 module, on-line, interactive and easy-to-use training course

Complete course

also available:
Sample

GBP 250
EUR 350
USD 390

Enrol now

Details

Course overview

As a professional PA or secretary, you’re involved in so many different aspects of the organisation. If you’re not taking action yourself, then you’re working closely with functional specialists who are. Either way, you need to be sure of your ground and be confident working successfully with executives across the company at all levels. Falconbury’s on-line course for PAs and secretaries has been designed to give you a thorough understanding of the principles of each of the key areas of the organisation.

How does this on-line programme work and what do you get?

  • Course access from anywhere through your own personal login and administration suite
  • Keep track of your progress as you go
  • Easy to use note taking and bookmarking facility to return to areas of interest and re-study
  • Individual modules or the full course can be downloaded as PDF files to print or file as you decided
  • At your convenience: at your desk, from your tablet or from your home computer
  • An optional on-line multiple choice assessment at the end of the course for you to ensure you are satisfied with the completion of your training
  • Certificate of completion awarded for your training records

Course benefits include:

  • Exponential improvement in your communication skills enhancing your dealings with colleagues and others
  • Time management tools and methods to manager your time effectively to get the most from your working day
  • Illustrated examples of key financial techniques to increase your knowledge and boost your confidence when discussing financial aspects with colleagues
  • Guidance on employment law and best practice that you need to be aware of in today’s modern working environment
  • Enhanced marketing and PR techniques to get the best return from marketing campaigns and budgets
  • Resoultion methods when having to manage conflict and deal with difficult colleagues to ensure a productive outcome
  • Effective project management skills to complete tasks efficiently and successfully

Contents

The Successful PA
The Successful PA
MODULE 1: Time Management
Time Management
Manage your health
MODULE 2: Communication Skills
Defining communication
Issues in communication
Listening properly
Reading and absorbing
Writing: The art of powerful messages
Arguing and discussing constructively
Speaking and presenting with confidence
One-to-one interviews
Managing meetings
Communication within your organisation
Briefings
MODULE 3: Conflict Resolution
Conflict, disciplinary and grievance procedures
Difficult situations, assertiveness
Motivation
MODULE 4: Employment Law – Part 1
Absence
Appraisal
Bullying
Contract
Data Protection
Discipline
First aid
MODULE 5: Employment Law – Part 2
Handbook
Job description
Leave
Notice boards
Recruitment
Training
MODULE 6: Finance
Balance sheets
Profit and loss accounts
Cash flow statements
Accounting records and systems
Accounting concepts, policies and standards
Interpretation
MODULE 7: Marketing and PR
The power of marketing: Effectiveness is more important than efficiency
The power of marketing: The law of supply and demand
How marketing works
The nature of public relations
The role and function of a PRO
Costing PR
PR on a small budget
New product launches
Crisis public relations: How to handle emergencies
MODULE 8: Public Speaking
Preparation
Delivery
Tricks of the trade
MODULE 9: Negotiating Techniques
Introduction: Successful negotiation
Useful skills for the negotiator: First steps in negotiation
Approaches to negotiation
Creative bargaining
Dealing with pressure
People issues: Rational influence and power
Dealing with conflict
Assertiveness skills
MODULE 10: Project Management
Introducing project management
Early stages
Planning a project
Project in progress
Follow through

Enrol now

Enrol now

Complete course GBP 250.00
EUR 350.00
USD 390.00
+ VAT @ 20.00%
Enrol now
Sample EUR 0.00
GBP 0.00
USD 0.00
+ VAT @ 20.00%
Enrol now

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Previous customers include...

  • AAH Pharmaceuticals Ltd
  • Ageas Insurance Ltd
  • Aggregate Industries
  • American International School- Riyadh
  • Balfour Beatty
  • Balfour Beatty Civil Engineering Ltd
  • BankLink
  • Benenden Hospital Trust
  • Castren & Snellman
  • Cayman Islands Government
  • Energy Developments (UK) Ltd
  • Enterprise
  • HSBC Bank Bermuda Limited
  • HSBC Bank Bermuda Ltd
  • MTL Instruments
  • NHS Health Scotland
  • North Staffordshire Combined Healthcare NHS Trust
  • Northumbria Healthcare NHS Foundation Trust
  • Oriental Energy Resources Limited
  • Rabigh Arabian Water & Electricity Company
  • RBS The Royal Bank of Scotland Plc
  • Stagecoach Group plc
  • Standards for England
  • The IET
  • University of Oxford
  • Viridian Group