As a professional PA or secretary, you’re involved in so many different aspects of the organisation. If you’re not taking action yourself, then you’re working closely with functional specialists who are. Either way, you need to be sure of your ground and be confident working successfully with executives across the company at all levels. Falconbury’s on-line course for PAs and secretaries has been designed to give you a thorough understanding of the principles of each of the key areas of the organisation.
To find out how our unique Learning Management System delivers our on-line training programmes and how easy to use and interactive they are click HERE
To find out how to register, access and complete your online distance learning programme click HERE
|The Successful PA|
|MODULE 1: Time Management|
|Manage your health|
|MODULE 2: Communication Skills|
|Issues in communication|
|Reading and absorbing|
|Writing: The art of powerful messages|
|Arguing and discussing constructively|
|Speaking and presenting with confidence|
|Communication within your organisation|
|MODULE 3: Conflict Resolution|
|Conflict, disciplinary and grievance procedures|
|Difficult situations, assertiveness|
|MODULE 4: Employment Law – Part 1|
|MODULE 5: Employment Law – Part 2|
|MODULE 6: Finance|
|Profit and loss accounts|
|Cash flow statements|
|Accounting records and systems|
|Accounting concepts, policies and standards|
|MODULE 7: Marketing and PR|
|The power of marketing: Effectiveness is more important than efficiency|
|The power of marketing: The law of supply and demand|
|How marketing works|
|The nature of public relations|
|The role and function of a PRO|
|PR on a small budget|
|New product launches|
|Crisis public relations: How to handle emergencies|
|MODULE 8: Public Speaking|
|Tricks of the trade|
|MODULE 9: Negotiating Techniques|
|Introduction: Successful negotiation|
|Useful skills for the negotiator: First steps in negotiation|
|Approaches to negotiation|
|Dealing with pressure|
|People issues: Rational influence and power|
|Dealing with conflict|
|MODULE 10: Project Management|
|Introducing project management|
|Planning a project|
|Project in progress|
John Adair is widely acknowledged as one of the most significant influences on management and leadership development in both business and military spheres. He became the world’s first Professor of Leadership Studies at the University of Surrey and is known internationally as a consultant. His many successful books, including Inspiring leadership and The John Adair Handbook of Management and Leadership have sold hundreds of thousands of copies worldwide.
Barrie Pearson is Chief Executive of Realization, which delivers world class coaching and mentoring to entrepreneurs and chief executives to help them groom their business to realise the maximum value before initiating their exit. He has written twelve books and has presented seminars on corporate finance in the UK and as far a field as Europe, New Zealand and the Far East.
Graham Roberts-Phelps is a highly experienced trainer and consultant, specialising in sales management, with clients in many parts of the world. He is the author of many bestselling books including Customer Relationship Management, Companies Don’t Succeed – People Do! and Working Smarter.
Greville Janner QC, is an eminent and highly experienced speaker who has written over 60 books, mainly on employment and industrial relations law and presentational skills and public speaking. He is the Founder and President of the JSB Group, which has successfully trained many thousands in the art and skills of speechmaking and communication.
David Martin FCIS, FCIPD, FioD runs his own successful consultancy – Buddenbrook. He is a regular seminar speaker throughout the UK and has written over 35 books. He is the author of Gee’s updating manuals Employment Letters and Procedures and Model Employment Policies and Handbooks.
Ian Ruskin-Brown is a highly experienced marketing consultant. For fourteen years he was course director for the Chartered Institute of Marketing on their courses for marketing in the service sector. He designed, wrote and piloted the in-company training courses on marketing and selling their consultancy services for The IBM Marketing University, ICL Training and Kodak Health Imaging.
Ralph Tiffin is managing partner of a successful accountancy and consultancy practice. He has a wealth of experience of organisations throughout the world. He is author of several books including The Complete Guide to International Financial Reporting Standards.
Neil Thomas has, after working for various media companies, built and sold a seminar and training business (Hawksmere plc) and a magazine publishing business (Acorn Magazines Ltd). He is currently involved in a variety of business ventures particularly Falconbury Ltd and Thorogood Publishing.
Cathy Lake is an experienced professional writer, having written on a range of business management topics for middle and senior level executives. Her knowledge of project management is based on a wide experience of successfully managing multiple projects for a number of clients.
Julie Lewthwaite is a senior consultant at Project North East, a local enterprise and economic agency.
Our bespoke online training packages offer the flexibility and ease of access plus content that is tailored to the particular challenges of your team or organisation. Find out more HERE.
Participants are invited to undertake a final assessment in the form of an online multiple-choice paper. A pass rate of 80% and above is required to ensure that a high level of competency has been achieved within the subject area, where upon you will receive a ‘Certificate of Excellence’.
The International Association for Distance Learning (IADL) promotes excellence in open, distance, and online learning worldwide, and provides a benchmark through which global consumers can gauge the quality of courses offered by their members.
The IADL is an independent, non-profit organisation with its principal administrative offices in London in the United Kingdom. Find out more.
Falconbury are an Approved Member of the International Association for Distance Learning.
This course qualifies for the following CPD programmes: