The Successful PA Training Course

Course overview

As a professional PA or secretary, you’re involved in so many different aspects of the organisation. If you’re not taking action yourself, then you’re working closely with functional specialists who are. Either way, you need to be sure of your ground and be confident working successfully with executives across the company at all levels. Falconbury’s on-line course for PAs and secretaries has been designed to give you a thorough understanding of the principles of each of the key areas of the organisation.

How does this on-line programme work and what do you get?

• Course access from anywhere through your own personal login and administration suite
• Keep track of your progress as you go
• Easy to use note taking and bookmarking facility to return to areas of interest and re-study
• Individual modules or the full course can be downloaded as PDF files to print or file as you decided
• At your convenience: at your desk, from your tablet or from your home computer
• An optional on-line multiple choice assessment at the end of the course for you to ensure you are satisfied with the completion of your training
• Certificate of completion awarded for your training records

Course benefits include:

• Exponential improvement in your communication skills enhancing your dealings with colleagues and others
• Time management tools and methods to manager your time effectively to get the most from your working day
• Illustrated examples of key financial techniques to increase your knowledge and boost your confidence when discussing financial aspects with colleagues
• Guidance on employment law and best practice that you need to be aware of in today’s modern working environment
• Enhanced marketing and PR techniques to get the best return from marketing campaigns and budgets
• Resoultion methods when having to manage conflict and deal with difficult colleagues to ensure a productive outcome
• Effective project management skills to complete tasks efficiently and successfully

Take a Guided Tour HERE

To find out how our unique Learning Management System delivers our on-line training programmes and how easy to use and interactive they are click HERE

To find out how to register, access and complete your online distance learning programme click HERE

Course contributors

John Adair is widely acknowledged as one of the most significant influences on management and leadership development in both business and military spheres. He became the world’s first Professor of Leadership Studies at the University of Surrey and is known internationally as a consultant. His many successful books, including Inspiring leadership and The John Adair Handbook of Management and Leadership have sold hundreds of thousands of copies worldwide.

Barrie Pearson is Chief Executive of Realization, which delivers world class coaching and mentoring to entrepreneurs and chief executives to help them groom their business to realise the maximum value before initiating their exit. He has written twelve books and has presented seminars on corporate finance in the UK and as far a field as Europe, New Zealand and the Far East.

Graham Roberts-Phelps is a highly experienced trainer and consultant, specialising in sales management, with clients in many parts of the world. He is the author of many bestselling books including Customer Relationship Management, Companies Don’t Succeed – People Do! and Working Smarter.

Greville Janner QC, is an eminent and highly experienced speaker who has written over 60 books, mainly on employment and industrial relations law and presentational skills and public speaking. He is the Founder and President of the JSB Group, which has successfully trained many thousands in the art and skills of speechmaking and communication.

David Martin FCIS, FCIPD, FioD runs his own successful consultancy – Buddenbrook. He is a regular seminar speaker throughout the UK and has written over 35 books. He is the author of Gee’s updating manuals Employment Letters and Procedures and Model Employment Policies and Handbooks.

Ian Ruskin-Brown is a highly experienced marketing consultant. For fourteen years he was course director for the Chartered Institute of Marketing on their courses for marketing in the service sector. He designed, wrote and piloted the in-company training courses on marketing and selling their consultancy services for The IBM Marketing University, ICL Training and Kodak Health Imaging.

Ralph Tiffin is managing partner of a successful accountancy and consultancy practice. He has a wealth of experience of organisations throughout the world. He is author of several books including The Complete Guide to International Financial Reporting Standards.

Neil Thomas has, after working for various media companies, built and sold a seminar and training business (Hawksmere plc) and a magazine publishing business (Acorn Magazines Ltd). He is currently involved in a variety of business ventures particularly Falconbury Ltd and Thorogood Publishing.

Cathy Lake is an experienced professional writer, having written on a range of business management topics for middle and senior level executives. Her knowledge of project management is based on a wide experience of successfully managing multiple projects for a number of clients.

Julie Lewthwaite is a senior consultant at Project North East, a local enterprise and economic agency.

Bespoke Online Learning

Our bespoke online training packages offer the flexibility and ease of access plus content that is tailored to the particular challenges of your team or organisation. Find out more HERE.

To speak to an advisor call Caroline Glen on +44 (0)20 7729 6677, email us at info@falconbury.co.uk or use our contact form.

Certificate of excellence

Participants are invited to undertake a final assessment in the form of an online multiple-choice paper. A pass rate of 80% and above is required to ensure that a high level of competency has been achieved within the subject area, where upon you will receive a ‘Certificate of Excellence’.

International Association of Distance Learning

The International Association for Distance Learning (IADL) promotes excellence in open, distance, and online learning worldwide, and provides a benchmark through which global consumers can gauge the quality of courses offered by their members.

The IADL is an independent, non-profit organisation with its principal administrative offices in London in the United Kingdom. Find out more.

Falconbury are an Approved Member of the International Association for Distance Learning.

The Successful PA

The Successful PA

MODULE 1: Time Management

Time Management

Manage your health

MODULE 2: Communication Skills

Defining communication

Issues in communication

Listening properly

Reading and absorbing

Writing: The art of powerful messages

Arguing and discussing constructively

Speaking and presenting with confidence

One-to-one interviews

Managing meetings

Communication within your organisation

Briefings

MODULE 3: Conflict Resolution

Conflict, disciplinary and grievance procedures

Difficult situations, assertiveness

Motivation

MODULE 4: Employment Law – Part 1

Absence

Appraisal

Bullying

Contract

Data Protection

Discipline

First aid

MODULE 5: Employment Law – Part 2

Handbook

Job description

Leave

Notice boards

Recruitment

Training

MODULE 6: Finance

Balance sheets

Profit and loss accounts

Cash flow statements

Accounting records and systems

Accounting concepts, policies and standards

Interpretation

MODULE 7: Marketing and PR

The power of marketing: Effectiveness is more important than efficiency

The power of marketing: The law of supply and demand

How marketing works

The nature of public relations

The role and function of a PRO

Costing PR

PR on a small budget

New product launches

Crisis public relations: How to handle emergencies

MODULE 8: Public Speaking

Preparation

Delivery

Tricks of the trade

MODULE 9: Negotiating Techniques

Introduction: Successful negotiation

Useful skills for the negotiator: First steps in negotiation

Approaches to negotiation

Creative bargaining

Dealing with pressure

People issues: Rational influence and power

Dealing with conflict

Assertiveness skills

MODULE 10: Project Management

Introducing project management

Early stages

Planning a project

Project in progress

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