In today’s competitive workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. This course will provide you with the skills to become more self-aware and be able to communicate, influence and motivate internal and external relationships. You will learn how to build a better rapport with individuals, how to read and interpret emotions and how to handle situations more effectively in the workplace. The course is a highly interactive combination of theory, activities and exercises, with practical applications to real-life scenarios.
By the end of the course you will be able to:
Key benefits of attending:
Goleman’s emotional intelligence Model
Listening techniques for influencing
Maximise your assertive voice
The solution-focused model
We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.