Working with Emotional Intelligence

Communicate, influence and motivate to enhance internal and external relationships and to help improve both yours and the business performance.

Course overview

In today’s competitive workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence. This course will provide you with the skills to become more self-aware and be able to communicate, influence and motivate internal and external relationships. You will learn how to build a better rapport with individuals, how to read and interpret emotions and how to handle situations more effectively in the workplace. The course is a highly interactive combination of theory, activities and exercises, with practical applications to real-life scenarios.

By the end of the course you will be able to:

  • Work with colleagues more effectively by understanding and respecting their emotions and their different motivations and styles
  • Be more adaptable to how others think and the different perspectives they may have
  • Increase your self-awareness so you come across with positive impact and influence

Key benefits of attending:

  • Understand key emotional intelligence skills
  • Learn how to build better rapport and handle situations more effectively
  • Increase your self-awareness and come across with postive impact and influence
  • Maximise your assertive voice

Book both

This meeting runs back-to-back with How to Improve Accuracy and Attention to Detail and there is a further £100/€140 discount when booked together.

To register on both events click HERE

To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail info@management-forum.co.uk

Programme at a glance...

Goleman’s emotional intelligence Model

Self-awareness

Listening techniques for influencing

Scripting technique

Relationship management

Maximise your assertive voice

Presence

Self-management

The solution-focused model

Action planning

You may also be interested in

Improving Performance Through Increased Accuracy & Attention to Detail

Book now

We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.

You may also be interested in

Previous customers include...

  • Actelion Pharmaceutical Ltd
  • Alander Consulting Limited
  • Alexion Pharma EMEA GmbH
  • Altro Ltd
  • Apotex EU BV
  • Ares Trading SA
  • Baillie Gifford
  • Bayer Animal Health
  • Brother UK Ltd
  • Eurocontrol
  • Expedia.com Ltd
  • Financial Fraud Action UK
  • Gilead Sciences International Ltd
  • GlaxoSmithKline
  • Greene King
  • GSK R&D Unlimited
  • GW Pharmaceuticals
  • Invicta Compliance
  • Janssen
  • Johnson & Johnson Medical Ltd
  • Kings Road Publishing
  • M T V EUROPE
  • McFT
  • Mitsubishi Electric Europe B.V.
  • Novartis Animal Health UK Ltd
  • Nutricia
  • Productlife Ltd
  • RC Treatt & Co Ltd
  • SkyePharma AG
  • The Parts Alliance

A good team presentation. A useful, concise introduction to the topic.

Dougal Gemmell, Director, European Patent Office

Both speakers were excellent. They were enjoying their work and they managed well to challenge us by making us aware of our strong points and our flaws. They provided good advice and tips for achieving our goals. It was a very interesting, lively and educational course which gave me lots of food for thought not only in the context of my professional life but also of my personal life. It helped me also better understand my own manager(s).

Evridiki Christaki, Legal Expert, Eurocontrol

Excellent

Louise Reynolds, Quality & Compliance Manager, McFT

Course was given in a very clear and simple way. Speakers were "alive" and managed to always have full deep attention.

Sandra Biondo, Regulatory CMC Document Coordinator, Ares Trading SA

Well balanced content, excellent interpersonal skills and overall presentation clear and concise

Anita Dhorajiwala, Manager RA, Apotex EU BV

Comprehensive course on emotional intelligence with very useful take-away messages and techniques.

Rose Evill, Scientific Affairs Advisor, Nutricia

The course was inclusive and easy going helping all delegates to feel comfortable with taking an active part. There were some useful techniques and examples of how to improve in this area

Sarah Barber, Senior Business Insights Analyst, Takeda UK Ltd