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The Role of an Effective HR Advisor Training Course

This practical two-day programme is a must-attend event for any newly promoted or aspiring HR advisors, as well as those looking for a refresher.

7-8 Oct 2020

& 14-15 Oct 2020 , 18-19 May 2021 , 20-21 May 2021 , 7-8 Oct 2021 , 14-15 Oct 2021

Book now

Details

Course overview

Are you working in HR and looking to develop your skills to take your career to the next level? This programme will build on your skill set and experience, and give you the knowledge to fully understand the role and responsibilities of an HR advisor.

Providing an effective human resource service to businesses is the principal goal of all HR teams. The HR department is responsible for making sure the organisation is able to meet business needs through the management of the company’s most valuable resource – its employees. Overseeing the biggest item on the budget comes with responsibility for ensuring the best blend of skills and talents with timely interventions and effective support. The role of the HR advisor is pivotal in making this happen.

This practical two-day programme is a must-attend event for any newly promoted or aspiring HR advisors, as well as those looking for a refresher. The seminar will focus on the key skills needed by the HR advisor, as well as the practical duties required by the role. There will be a range of participative activities focusing on the processes of recruitment, induction of new starters, performance review processes, performance management challenges, reviewing and implementing policies and managing others. Plus there will be time to consider the implications of Brexit on the HR function.

Key objectives of this programme

By the end of this programme you will be able to:

  • Develop and action effective HR policies and procedures
  • Examine and implement recruitment procedures to create high levels of return on investment
  • Establish strong bonds of commitment with new staff to reduce attrition rates
  • Identify organisational learning needs and how these impact the bottom line
  • Understand the importance of having the right staff, with the right skills, in the right roles
  • Guide managers in the practical application of performance reviews and understand the links to overall organisation performance
  • Support line managers in the handling of formal disciplinary procedures protecting both them and your organisation from legal challenges
  • Enhance your people skills to work with HR administrative staff and processes to achieve a one-stop shop approach to transactional HR

A recommendation about the expert trainer

I had the pleasure of working with Jocelyn over several months, supporting the professional development aspect of our HR development programme. Having participated in a number of modules delivered by Jocelyn, it is clear that her facilitation and coaching skills are excellent. Jocelyn has a breadth and depth of experience that clearly shines through in her design and delivery of programme content. The fact that Jocelyn can draw on her past experiences really brings the learning to life, this enhances the experience for her participants. In particular, Jocelyn has a strong commercial and strategic focus that encourages participants to see the difference that HR can make within an organisation. I have personally learnt a lot from Jocelyn, and would have no hesitation in recommending her.’

Lisa Quirke, Senior Learning and Development Consultant, KCOM Group

Who should attend?

  • HR advisors
  • New and existing HR staff
  • HR officers and coordinators
  • HR assistants and administrators aspiring to the role of an HR advisor

Programme

Module 1: The importance of the role of the HR advisor

  • Key responsibilities of an effective HR advisor
  • Working collaboratively with line managers
  • Working with and reporting to key stakeholders
  • Promoting equality and diversity within the organisation
  • Developing effective job descriptions and competencies
  • Managing employee welfare services, including health and safety
  • Managing and implementing organisational change
  • Quantifying evidence indicators for effective HR

Module 2: Recruiting and selecting talent

  • Recruitment campaigns
  • Best practices for effective hiring
  • Preparing job advertisements
  • Working with agencies
  • Dealing effectively with applicants
    • Drawing up a shortlist
    • Interviewing skills and techniques
    • Selecting fairly
    • Reference checking
    • Issuing contracts
  • Managing and implementing an effective induction process

Module 3: Remuneration and rewards

  • Advising on remuneration and pay issues
  • Payroll
  • Pensions
  • Benefits
  • Annual salary reviews
  • Benchmarking and reporting
  • Linking pay and performance

Module 4: Managing staff performance

  • Performance reviews and why they are not an HR tool
  • Working with line managers to manage performance
  • Tracking and managing sickness and attendance
    • Short-term sickness
    • Long-term sickness
    • Return-to-work procedures
  • Managing and advising on disciplinary and grievance procedures
  • Staff counselling
  • Career development and progression
  • Producing stats and data which add value and impact on the organisation

Module 5: Identifying, planning and implementing training needs

  • Performing Training Needs Analysis (TNA) reviews
  • Handling learning and development requests
  • Identifying development opportunities
  • Measuring and reporting the return on investment (ROI)
  • Succession planning and talent management

Module 6: Reviewing, updating and implementing policies

  • Developing and implementing formal policies and procedures
    • Anti-discrimination
    • Equal opportunity
    • Health and safety
    • Maternity, paternity and parental
    • Leave of absence
    • Flexible working
    • Other time-off rights
    • Disciplinary and grievance
    • Codes of conduct
  • Staff handbooks
  • Giving constructive advice and guidance and working with line managers
  • Communicating standards of performance and best practice to key stakeholders


Module 7: Managing and working with others – both internal and external

  • Overseeing junior administrators
  • Getting the best out of the team
  • Performance management as a line manager of others
  • Dealing with suppliers
  • Outsourcing
    • Managing agencies and sub-contractors
  • Trade unions
  • Applying continuous improvement programmes within HR
  • Considering the implications of Brexit on HR

Presenter

Jocelyn Hughes (More...)

Jocelyn Hughes is a recognised expert in HR management and personal development, having worked in training and personal development since the early 1980s. A strong advocate of training for a reason, she has a practical approach to training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998, working with major blue chip organisations across the UK and internationally. Jocelyn is widely respected for her experience and expertise. She is a qualified NLP practitioner and is a published author of ‘Contact Centre Management’ with Echelon Publishing.

Book now

Book now

7-8 Oct 2020
Live webinar
7-8 Oct 2020
Live webinar
GBP 699.00
EUR 1,019.00
USD 1,162.00
Until 26 Aug*
Enrol now
to attend
Live webinar
14-15 Oct 2020
Face-to-face, Cavendish Hotel London
14-15 Oct 2020
Face-to-face
Cavendish Hotel London
GBP 899.00
EUR 1,259.00
USD 1,402.00
Until 2 Sep*
Enrol now
to attend
Face-to-face
Cavendish Hotel London
  • 2 days of classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy
18-19 May 2021
Face-to-face, (venue not yet confirmed)
18-19 May 2021
Face-to-face
(venue not yet confirmed)
GBP 899.00
EUR 1,259.00
USD 1,402.00
Until 6 Apr 21*
Enrol now
to attend
Face-to-face
(venue not yet confirmed)
  • 2 days of classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy
20-21 May 2021
Live webinar
20-21 May 2021
Live webinar
GBP 699.00
EUR 1,019.00
USD 1,162.00
Until 8 Apr 21*
Enrol now
to attend
Live webinar
7-8 Oct 2021
Live webinar
7-8 Oct 2021
Live webinar
GBP 699.00
EUR 1,019.00
USD 1,162.00
Until 26 Aug 21*
Enrol now
to attend
Live webinar
14-15 Oct 2021
Face-to-face, (venue not yet confirmed)
14-15 Oct 2021
Face-to-face
(venue not yet confirmed)
GBP 899.00
EUR 1,259.00
USD 1,402.00
Until 2 Sep 21*
Enrol now
to attend
Face-to-face
(venue not yet confirmed)
  • 2 days of classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code

Continuing professional development

This course qualifies for the following CPD programmes:

  • Certificate: 11.30 hours

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

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  • Westminster Abbey

The course was detailed and interesting with an element of fun which made the day more enjoyable. Jo presented very well and encouraged us to ask questions.

Suzanne Glenie, Admin, Alston Garrard & Co Ltd, Oct 19

Jo was a fountain of knowledge. I can't believe how quickly the course went and the small group gave us more opportunity to interact.

Orleen Knight, Office Manager/HR Generalist, Opsview Ltd, Oct 19

Very good course for most levels of aspiring and current HR Advisors.

Sarah Braybrooke, HR Adviser, St Christopher's Hospice, May 19

This was a really useful course with a great overview of the key elements of the role, as promised.

Jacki Gray, HR Assistant, Historic Royal Palaces, May 19

The content was great, we covered everything we needed to cover. Jo was fab and very knowledgeable.

Sadie Selby, HR Assistant, Hall & Woodhouse, May 19

Very knowledgeable, confident and competent [speakers].

Sarah Gibson, HR Advisor, Knauf, May 19

The content was really informative, the presentation was well done and the speaker was very clear and to the point.

Ayo Ogundana, HR Adviser, Westminster Abbey, May 19

I attended a course last year and I found Jocelyn very good, patient and clear. She gave real life examples so it made it easy to see where you could put it into practice. It was easy to understand and for us to be able to ask questions.

Jane Stockley, HR Assistant / Administrator , UK Changes, Oct 18

I thought the course was very beneficial to what I was aiming to achieve, the content, presentation and speaker were absolutely fantastic. It was interactive and allowed everyone to share knowledge and best practice.

Ramohan Bhogal, Human Resources Generalist, London Luton Airport Operations Ltd, Oct 18

Jo was brilliant, always had time to stop and answer questions and tried to make the course relevant to us all specifically. The course was brilliant!

Hannah Chree, Regional HR Manager, Arena Racing Company, Oct 18

Really enjoyed the little stories from her [the speaker's] working experience. [The course was] excellent, enjoyable, inspiring and informative.

Clare Render, HR Administrator, The Entertainer, Oct 18

I liked the balance of the course from Jocelyn talking us through the slides / information and then breaking it up with group and individual activities.

Claire Tindell, HR Coordinator, Cantel UK Ltd, May 18

Very well placed and a good coverage of the areas.

Tamsin Trent, HR Officer, Envitia Ltd, May 18

Thoroughly excellent. Better than expected.

Lisa Pini, Office Manager, Newline Group, May 18

Excellent, well presented and communicated.

Rebecca Whitfield, HR Administrative Officer, EEF Ltd, Oct 17