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Positive Persuading and Influencing Skills for Pharma Professionals Training Course: face to face & live webinar

This two-day workshop will give you an opportunity to improve and enhance your persuading and influencing skills within business

18-19 Nov 2020

& 9-10 Jun 2021 , 16-17 Nov 2021

Book now

Overview

This two-day workshop will help you to build confidence and acquire the necessary skills to increase your personal effectiveness in dealing with colleagues, clients, bosses and stakeholders across the pharmaceutical industry. Dynamically designed and delivered, the interactive programme focuses on best practice tips and techniques that will allow you to strengthen and perfect your influencing ability in three key areas:

  • Improved inter-dependent working across functions and even cultural boundaries
  • Increased self-awareness – gaining insights in how you come across to others
  • Great communication, self-projection and influencing skills

Attending this seminar will help you to understand and define behaviours which lead to effective interpersonal communication at different levels, both inside and outside the organisation.

Benefits of attending:

  • Identify some of the more challenging obstacles to effective communication
  • Learn how to prepare for one-to-one and one-to-group communication
  • Acquire and practise communication skills which lead to improved relationships in the workplace
  • Explore strategies for handling difficult people and situations
  • Learn how to work with individuals from different functions and cultural backgrounds
  • Develop a personal effectiveness ‘action plan’ for the future

‘Influencing and Persuading – Art or Skill?’ Our expert speaker Robert Hersowitz writes about the importance of influencing and persuading skills within business and outlines four components to learning how to become an effective influencer. Click here to read about the course and see how will it benefit your career.

Who should attend?

This course will be relevant for anyone working in the pharmaceutical, medical device or animal health industries who wants to improve their influencing skills in the workplace, including:

  • Experienced line managers and leaders
  • Newly appointed managers
  • Functional or department heads
  • Project or team leaders
  • Technical support specialists
  • Advisers and consultants

Programme - day 1

Introduction, welcome and objectives

  • Defining personal effectiveness (scene-setting, terms of reference – behaviour and personality – group work and discussion)

Behavioural influences (self-awareness)

  • Factors which influence human behaviour at home and at work
  • Family and parents – genetic, gender and generation influences
  • Culture and ethnicity
  • Understanding the difference between negative manipulation and influencing with integrity

Understanding the diverse forces which influence motivational response

  • Mindsets
  • Gender
  • Generation and age
  • Nationality and regionality
  • Behavioural styles
  • Leadership and management styles

Programme - day 2

Communication models that work

  • An introduction to EI (emotional intelligence) – EI self-mapping tools
  • How to read and interpret other people’s behaviour
  • Calibrating – pacing and/or leading – neuro-linguistic programming concepts and skills
  • Defining and distinguishing positive and negative behaviours
  • Examining and exploring passive, aggressive and assertive behaviour
  • Techniques for assertiveness
  • Analysing behaviour patterns – self-others using the people mapping and behavioural toolkit

Communication skills workshop

  • Developing communication strategies that work
  • The 4-Box Model
  • Planning communication: starting, maintaining and ending discussion
  • Techniques for involving others
  • Listening skills: theory and practice – open and closed questions, summarising and clarifying
  • Learning to say no, handle criticism, express criticism, make requests
  • Preparing for difficult conversations with colleagues, peers and other stakeholders
  • ‘Selling’ ideas, getting buy-in and commitment from others
  • Influencing a group of individuals who represent different ‘style challenges’
  • Influencing people from other cultures and backgrounds
  • E-persuasion and influencing – using IT tools such as email and teleconferencing to persuade and influence from a distance
  • Dealing with difficult customers, colleagues, bosses and staff
  • Techniques for self-projection
  • Handling aggressive as well as passive individuals
  • Working with non-verbal communication
  • Managing conflict and stressful communication – response vs reaction
  • Evaluating performance and planning for improvement – follow-up

Presenter

Robert Hersowitz (More...)

Robert Hersowitz has established an international reputation as a management and management development consultant. He has spent the past thirty years designing and delivering programmes and workshops to a wide variety of organisations in Europe, the USA, the Middle East and Africa. His expertise is broadly based, working with middle and senior management in the private and public sector. He has trained and coached over 30,000 managers and executives.
Other assignments include long-standing projects with clients in the airports, industrial gases, information technology, financial services, pharmaceutical industries, govt., military and voluntary sectors.
He is a regular contributor to conferences as a keynote speaker and seminar leader both in the UK and abroad. He has written and published several articles and has contributed to a number of books on themes of Human Resource Development, Virtual Teams and Self Managing Teams for Prentice Hall and HRD Associates

Book now

  attend Face to face attend Live webinar
18-19 Nov 2020, Rembrandt Hotel, London
18-19 Nov 2020 Rembrandt Hotel, London GBP 999.00
EUR 1,399.00
USD 1,558.00
Until 7 Oct*
Enrol now
to attend
Face to face

Please note: this event is being organised by our training partner Management Forum; clicking Enrol will take you to management-forum.co.uk to complete your purchase.
GBP 799.00
EUR 1,159.00
USD 1,318.00
Until 7 Oct*
Enrol now
to attend
Live webinar

Please note: this event is being organised by our training partner Management Forum; clicking Enrol will take you to management-forum.co.uk to complete your purchase.
9-10 Jun 2021, Venue not yet confirmed
9-10 Jun 2021 Venue not yet confirmed GBP 999.00
EUR 1,399.00
USD 1,558.00
Until 28 Apr 21*
Enrol now
to attend
Face to face

Please note: this event is being organised by our training partner Management Forum; clicking Enrol will take you to management-forum.co.uk to complete your purchase.
GBP 799.00
EUR 1,159.00
USD 1,318.00
Until 28 Apr 21*
Enrol now
to attend
Live webinar

Please note: this event is being organised by our training partner Management Forum; clicking Enrol will take you to management-forum.co.uk to complete your purchase.
16-17 Nov 2021, Venue not yet confirmed
16-17 Nov 2021 Venue not yet confirmed GBP 999.00
EUR 1,399.00
USD 1,558.00
Until 5 Oct 21*
Enrol now
to attend
Face to face

Please note: this event is being organised by our training partner Management Forum; clicking Enrol will take you to management-forum.co.uk to complete your purchase.
GBP 799.00
EUR 1,159.00
USD 1,318.00
Until 5 Oct 21*
Enrol now
to attend
Live webinar

Please note: this event is being organised by our training partner Management Forum; clicking Enrol will take you to management-forum.co.uk to complete your purchase.

Learn more about our different training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code

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Previous customers include...

  • Amadeus Scandinavia AB
  • Biogen
  • Boehringer Ingelheim Animal Health Operations bv
  • Bristol-Myers Squibb Pharmaceuticals Ltd
  • Calix
  • Carclo Technical Plastics
  • Carclo Technical Plastics Ltd
  • CDT Ltd
  • Celonic
  • Dechra Veterinary Products
  • Elanco Animal Health
  • Eurocontrol
  • European Patent Office
  • Ferring Pharmaceuticals
  • Fraedom UK Limited
  • Fresenius Kabi Limited
  • Geistlich Pharma
  • Jackson, Etti & Edu
  • Molins
  • Mudano
  • Napp Pharmaceuticals Limited
  • Nestlé Skin Health
  • Optimus Sourcing
  • Polarized Ltd
  • Principles Global Investors
  • Swiss Precision Diagnostics
  • Terumo BCT
  • The Institute of the Motor Industry
  • Vanquis Bank Ltd
  • Vivergo Fuels LTD

Thank you for the last two days. I will be looking forward to using the techniques which I learned in the real world.

Tomoe Felder, Manager, Clinical Excellence Operations, Clinical Development, Takeda Pharmaceuticals International AG , Nov 19

It was very informative and I gained knowledge which can be used in practice.

Zanna Bondaryk, Senior Regulaotry Affairs Officer, Fresenius Kabi Limited, Nov 19

The course was a real eye-opener – I got much more out of it than I was expecting. It has completely changed the way I think about my interactions with colleagues and clients. The speaker was absolutely fantastic, clearly very knowledgeable and a good presenter.

Thomas Hills, Research Engineer, Calix, Nov 19

The goal was to better understand different people obectives and learn tools to improve my interactions with co-workers/clients. The course provided a good tool set to assess people's interests and practically apply different interaction strategies. The presentation was well structured and Robert was very knowledgeable and able to incorporate attendees' questions. There was a good balance between presentation, group discussions and practical role play.

Dominic Weyermann , Sales Manager , Celonic, Nov 19

The course was very interactive, which I thought was important. We learnt about different communication theories and communication strategies based on different types of personality and leadership. Most importantly, it was useful to practice these strategies and learn how to apply them in your everyday life/business. Very effective.

Anna Vassova, Marketing Executive , Falconbury Ltd, Jun 19

Very good – and with a small group it felt more personalised. The speaker is very experienced.

Duygu Bayrakci, Head of Operations, Hoyer Petrolog UK, Jun 19

Good pace, took time if people didn't understand but not at detriment of others - good balance of A/V activities and feedback.

Mark Christodoulou, Head of R&D, Britannia Pharmaceuticals Ltd, Jun 18

This has been a very enjoyable course in a great location. I have learnt about aspects of my personality which I was previously unaware. Presenter has good energy and gages the groups level of engagement well.

Anna Amin, RFP Writer, Principal Global Investors, Jun 18

Content quite rich, presentation interactive and lively, speaker very precise and focused on the main theme of training.

Josephine Wong-Muller, Head of Fin. Operations, Compliance & User Support, European Patent Office, Jun 18

Well prepared, good and useful material, many examples, serious and funny at the same time. Really pleased that I attended this course...

Evridiki Christaki, Legal Expert, Eurocontrol, Jun 18

Mark created absolutely brilliant atmosphere. He keeps attention very well. I was satisfied and never bored.

Mariya Kelina, Senior consultant at Kontakt Intersearch Russia, Agenstvo Kontakt Ltd, Jun 18

Quality presentation and delivery from start to finish. Excellent - will recommend to bring a session to my country.

Troy Whorms, Director, Cayman Islands Government , Jun 18

Great course, great speaker and great content.

Paul Whiteside, Quality and Compliance Manager, The Institute of the Motor Industry, Nov 17

This is a very educational course helping to understand how the people think and believe in themselves

Michal Slomczykowski, Medical Director, Geistlich Pharma, Nov 17

All good

Peter Smallwood, Business Development Manager, ITW Security & Brand Identity, Nov 17