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How to Avoid Discrimination, Victimisation, Harassment and Unconscious Bias in the Workplace Training Course

Raise your knowledge of the latest laws and best practice for avoiding and, where necessary, managing these sensitive issues within the workplace.

*NEW EVENT for 2020*

8 Jun 2021

& 28 Oct 2021 , 29 Oct 2021

Book now


Course overview

With court cases never out of the news these days, the #metoo movement has raised awareness of these issues to another level. The HR team needs to be fully aware of what signs to look out for to identify issues, how to prevent the wrong culture from being established in their business, and what to do if instances arise.
This course will not only look at the legal implications of dealing with complaints and workplace issues but will also equip you with a very practical perspective on how to manage them when they do arise and how to take steps to avoid them arising in the first place.
The expert trainer will also give you all the information you will need on the latest government guidelines and how to ensure your relevant policies and practices are up to date and in line with best practice.
Finally, we will consider how unconscious bias can be recognised and eliminated from all areas of an employee’s life cycle and give HR specialists the knowledge they need to coach line managers to avoid these issues from recruitment through to termination.

Benefits of attending

By attending this programme, you will be able to:

  • Boost your knowledge of the different types of discrimination
  • Identify the legal principles related to discrimination law
  • Recognise the potential hotspots throughout the employment process
  • Understand your liability as the employer and/or as the line manager
  • Get to grips with the latest government guidelines and codes of practice
  • Be confident in dealing with issues as they arise
  • Appreciate the differences between bullying and harassment
  • Consider unconscious bias and understand how to avoid it
  • Realise what the consequences can be if a situation isn’t handled correctly
  • Learn from the latest case law examples
  • Apply essential policies and procedures in your workplace

Who should attend?

All HR advisors and specialists from business partners to HR directors will find this a highly useful day, including:
  • HR managers and directors
  • HR business partners
  • HR specialists
  • HR controllers
  • HR advisors
  • HR officers and other HR professionals

This course is also applicable to line managers and directors of SMEs who need to fully understand their responsibilities and the implications of the law in this people management area.


Module 1: An overview of the Equality Act 2010 and its scope in relation to employees at work

  • The core principles of discrimination law
  • Overview of the application of discrimination law in the workplace
  • Who has protection from discrimination?
  • How and when can discrimination occur?

Module 2: Identifying types of discrimination using case law examples

  • Direct (including by perception and by association)
  • Indirect
  • Harassment
  • Victimisation
  • Others, for example post-employment

Module 3: Understanding the protected characteristics using case law examples

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

Module 4: Reviewing potential hotspots – a practical approach to common issues will be assessed using examples and case studies

  • Recruitment
  • Absence management
  • Termination
  • Other common issues and everything in between

Module 5: Understanding and avoiding unconscious bias

  • What is it?
  • How to take steps to avoid its effect in the workplace
  • From the selection of candidates during recruitment…
  • Through the stages of employment…
  • During the termination process… to when employment comes to an end

Module 6: What about bullying?

  • What is bullying?
  • How is bullying different from harassment?
  • What employers should do to deal with complaints and eliminate its presence in the workplace

Module 7: Can there ever be positive or justifiable discrimination?

  • How far can an employer go with positive action?

Module 8: Essential policies and procedures

  • What policies should every employer have?
  • How to ensure policies and procedures are communicated to managers and staff
  • The new guidelines – getting effective and well-communicated policies and practices in place which aim to prevent harassment and victimisation

Module 9: How to practically manage complaints

  • Remedies and the importance of top quality investigations
  • The role of mediation
  • ACAS involvement
  • What to expect at the Employment Tribunal if all goes wrong
  • Settlement agreements and NDAs – when to use them and what the future holds

Module 10: What to do if the individual does not want to raise a formal complaint?

  • Balancing the needs and requests of the complainant
  • Dealing with and respecting confidentiality

Module 11: Government guidelines and codes of practice

  • Review of the Equality and Human Rights Commission guidelines issued in January 2020

Module 12: Avoidance is better than cure

  • What steps should an employer take to keep their workplace free from discrimination?
  • How to avoid liability
  • All employers have a duty of care to protect their workers
  • What are reasonable steps?
  • Employers are legally liable for harassment in the workplace – practical steps


Toni Trevett (More...)

Toni Trevett is a director of CompleteHR Ltd, an HR consultant, and a coach, mediator and trainer specialising in HR/people management skills, employment law, management development and personal development. She has experience of working with a variety of large and small organisations and has considerable experience of work in both the public and private sector. Clients include British American Tobacco, Schlumberger, Stihl, Shell, The Telegraph, Dairy Crest, Bywaters, NATS the ACCA, AAT and many more.

She was formerly a human resources director within the BAA plc group. She is a fellow of the Chartered Institute of Personnel and Development and a member with over 20 years standing of the Employment Tribunal judiciary, hearing cases in London and the South East. In addition to her training work she conducts investigations and hearings for clients on disciplinary, grievance, discrimination, harassment and bullying issues and is also a workplace mediator.

Book now

Book now

8 Jun 2021
Live webinar
8 Jun 2021
Live webinar
GBP 499 399
EUR 719 579
USD 814 658
Until 27 Apr*
Enrol now
to attend
Live webinar
28 Oct 2021
Live webinar
28 Oct 2021
Live webinar
GBP 499 399
EUR 719 579
USD 814 658
Until 16 Sep*
Enrol now
to attend
Live webinar
29 Oct 2021
Face-to-face, (venue not yet confirmed)
29 Oct 2021
(venue not yet confirmed)
GBP 599 499
EUR 839 699
USD 934 778
Until 17 Sep*
Enrol now
to attend
(venue not yet confirmed)
  • 1 day of classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code

Continuing professional development

This course qualifies for the following CPD programmes:

  • Certificate: 6.00 hours

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us