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Clean Communication

Throughout this programme you will learn how to use clean communication to convey your meaning and enhance your relationships, explore how to build rapport with others and understand how to clarify what others want of you. You'll acquire tips and hints for motivating others and practise your use of language to inspire action in others.

This is an interactive online course consisting of 2 x 90 minutes sessions.

Customised in-house training course

The content, presenters and format of this course are customised to your requirements.

Contact us



At a time when there is so much turmoil in the world it is vital we all improve our communication skills.

‘Clean Communication’ is defined as ‘taking responsibility for the impact of what you say’.

It is a way of communicating that ensures you get your point across in an assertive way, whilst at the same time maintaining absolute respect for your dialogue partner. In many ways it is like learning a new language, but a language you can use across the whole world.

By the end of this course you will have:

  • Learned the meaning of clean communication
  • Explored the benefits of clean communication to your work and personal life
  • Acquired hints and tips on how to communicate in a ‘clean’ manner?
  • Enhanced your ability to build rapport and enhance you influence over yourself and others

Who Should Attend?

This online workshop is for anyone interested in developing their personal and professional communication skills. It is especially valuable for those required to be able to influence and persuade others.


Module 1

  • Welcome and Introduction
  • What is ‘Clean Communication’?
    • A brief history and definition
  • When is a fact not a fact?
    • Fact vs opinion
    • Mind reading
  • The Power Of Pronouns
    • 'I’ messages and how to use them
  • Clean questioning Strategies
    • How to uncover somebody else’s meaning

Module 2

  • Metaphors and how to use them

    • How to convey your meaning in a language they will understand.

  • Superfast rapport building
    • How to get the other person (even a stranger) to accept what you say
  • Using Clean communication to motivate others and yourself
  • Final Discussion session


Geoff Marsh (More...)

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.


Customise & book

This course can be customised to meet your requirements, and delivered to your colleagues at your location or online. For more information, call us on +44 (0)20 7729 6677, email us at inhouse@falconbury.co.uk or contact us below:

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Continuing professional development

This course qualifies for 3 hours for your CPD records.
More about CPD

Training options

Public course dates

We can deliver and customise this course for any number of attendees, at your location or online. But if you have fewer colleagues, this course is running publically on:

  • 10 Nov 2021
  • 20 May 2022
  • 9 Nov 2022

Book now

Previous customers include...

  • Angelini Pharma s.p.a.
  • Cross Vetpharm Group UK LTD
  • Elanco Austria GmbH
  • NDA Regulatory Science Ltd
  • Pathway Intermediates Ltd

All perfectly captured. [Geoff] is very professional.

Nicole Fritz, Associate Consultant - Global Nutritional Health Regulatory , Elanco Austria GmbH, May 21

I really enjoyed it. I enjoyed learning about 1 statements and mirroring body language etc.

Louisa Dew, Regulatory Affairs Consultant, NDA Regulatory Science Ltd, May 21

Not overly jargon rich and carried out with enthusiasm.

Mark BennettDoy, Works Engineer, Pathway Intermediates Ltd, May 21

After recently moving up into a team leader this course was very helpful for me and has given me a great way to communicate with my colleges in a positive and productive way. Very informative.

Jack Edwards, Production Team Leader, Pathway Intermediates Ltd, Nov 20

Helped me a lot with my confidence and communication techniques.

Ben Blundell, Production Team Leader, Pathway Intermediates Ltd, Nov 20

10 out of 10 on all parts.

Ian Simmons, Deputy Site Production Leader, Pathway Intermediates Ltd, Nov 20

Very informative. Geoff: vast knowledge and a great speaker. Very friendly and easy to talk with.

Ben Blundell, Production Team Leader, Pathway Intermediates Ltd, Nov 20