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Conflict Management & Resolution for HR Professionals Training Course

This interactive course will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively.

16 Nov 2022

& 22 Feb 2023 , 5 Jun 2023 , 10-11 Oct 2023

Book or reserve now

Details

Programme overview

The damaging effects of conflict on relationships and workplaces present on-going challenges for individuals, teams and employers. Managing conflict can be challenging for many people and getting the right intervention to prevent escalation is vital as many process result in lingering issues and unresolved emotions. This interactive course will help you to develop key conflict resolution skills as an important HR conflict management tool to empower and support your staff to manage conflict effectively

Why Should you Attend

  • Identify and understand issues which are likely to make conflict situations difficult
  • Examine your current and future approach and strategy for handling conflict
  • Learn how to understand, use, and embed a conflict-handling framework
  • Develop and practise the six conflict-specific skills to review and rehearse
  • Role-play handling your specific conflict situation, including managing strong emotions and behaviour

Who should attend

This interactive course will be suitable for all HR professionals who want to learn how to manage and resolve conflict in the workplace. 

Programme

Who is a difficult person

Outline the styles of behaviour you find difficult to deal with and explore what may be driving the behaviour

Creating a context for conflict management

  • Open discussion on a variety of difficult conversations
  • Understanding self and conflict

Working with different conflict management styles

Learn your own personal style and develop an approach for managing conflict that moves from confrontation to collaboration

Moving difficult situations forward

  • Conflict coaching approach
  • Listening and responding with empathy
  • A framework for a delivering a difficult message
  • Tools, tips, and techniques for moving from confrontation to collaboration

Creating win-win: maintaining relationships

  • Put all the tools together using your own difficult situation or a developed role play
  • Get coaching and feedback

Presenter

Nicole Eisele (More...)

Nicole Eisele, Director of Eisele Consulting, holds qualifications in psychology, mediation, coaching and law and currently teaches the psychology of conflict, restorative Justice and negotiation on a Master's programme at the University of Westminster in addition to running her own mediation, coaching and training consultancy. Nicole believes in the power of working with teams and individuals as they increase awareness and understanding of the organisational systems they work in. Nicole is passionate about the results that can be achieved through good quality conversations.




Book now

Book or reserve now

NEW higher discounts for booking multiple places - bring your colleagues to make your training budget go further:
30% off the 2nd delegate; 40% off the 3rd delegate; 50% off the 4th delegate

Choose your date below - or reserve your place with no obligation for 7 days at ipi.academy: Reserve now
16 Nov 2022
Face-to-face, Rembrandt Hotel London
09:00-16:30
UK (London)
16 Nov 2022
Face-to-face
Rembrandt Hotel London
09:00-16:30
UK (London)
GBP 599 499
EUR 839 699
USD 934 778
Until 12 Oct*
Enrol now
to attend Face-to-face
Rembrandt Hotel London
  • 1 day classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy
22 Feb 2023
Live webinar
09:00-16:30
UK (London)
22 Feb 2023
Live webinar
09:00-16:30
UK (London)
GBP 499 399
EUR 719 579
USD 819 663
Until 18 Jan 23*
Enrol now
to attend Live webinar
5 Jun 2023
Face-to-face, Rembrandt Hotel London
09:00-16:30
UK (London)
5 Jun 2023
Face-to-face
Rembrandt Hotel London
09:00-16:30
UK (London)
GBP 599 499
EUR 859 719
USD 979 823
Until 1 May 23*
Enrol now
to attend Face-to-face
Rembrandt Hotel London
  • 1 day classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy
10-11 Oct 2023
Live webinar
13:30-17:00
UK (London)
10-11 Oct 2023
Live webinar
13:30-17:00
UK (London)
GBP 499 399
EUR 719 579
USD 819 663
Until 5 Sep 23*
Enrol now
to attend Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code. As such, discounts for the 2nd/3rd/4th attendees are based on the full price of the course. Please contact us for pricing if you wish to send more than 4 delegates.

Continuing professional development

This course qualifies for 6 hours for your CPD records.
More about CPD

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

Previous customers include...

  • SRK Consulting (UK) Limited