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Developing High Performance HR Business Partner and Consulting Skills Training Course

Achieve excellence as an HR business partner and enhance your ability to deliver a positive impact and support across the whole business.

15-16 Nov 2022

& 16-19 Jan 2023 , 4-5 May 2023 , 14-15 Nov 2023

Book or reserve now


Course overview

In the current climate, the role of the HR business partner has become essential in supporting the organisation through complex and changing business landscapes. It is no longer enough to just deliver good transactional services, a much deeper and broader understanding of business is needed. It’s also crucial to have the ability to work alongside all levels of management, with greater self-awareness and the right skill set, to positively influence the organisation at both a strategic and tactical level. This leap demands that you have the right expertise and knowledge to add value to commercial decisions and link HR to the overall business strategy. During this process, HR needs to demonstrate that it can support the business in taking robust decisions and drive change by helping consider the options and optimal solutions.

HR business partners are accountable to their business leaders and this programme is aimed at providing a framework and the skills for HR business partners to equip themselves to operate in a VUCA environment and to feel confident in the contribution they make.

This highly participative two-day programme is a must-attend event for those wanting to further their role and secure their position as an influential part of their business. It provides an opportunity to network with fellow professionals and find solutions and new approaches to the challenges faced in these demanding times.

During this highly experiential two-day programme you will:

  • Explore the role of the HR business partner in the context of the organisation and current global challenges
  • Practise the application of the principles of good internal consulting skills
  • Understand how to support and influence the organisational change agenda
  • Identify how the role of business partner adds value to the organisation
  • Identify what needs to be done differently to bring the HR business partner role to life
  • Map the profile of the HR business partner and identify your personal development actions

Why you should attend

This programme has been specifically designed to improve your skill set and ability to develop the influence HR has on leadership and the broader organisation. It will enable you to implement new initiatives and approaches that leverage people capability and support the business in its overall strategy. These new skills will make you an invaluable asset to the business and allow you to reach your full potential as a high performer.

During the two days you will:

  • Learn from case study scenarios that highlight classic organisational challenges
  • Practise using new consulting tools and techniques in a low-risk environment
  • Develop a strategy and set of actions to enhance your role within the HR function to that of a fully immersed business partner
  • Enhance your skills to influence senior colleagues and fellow managers concerning the people challenges around the strategic business agenda
  • Increase your understanding of how HR can add value at a commercial level in today’s organisation
  • Understand how to drive and support change within your business
  • Discuss the challenges faced by HR today

Who should attend?

HR professionals who want to add value to their HR function and be a high-performing member of their senior management team, including:

  • HR business partners
  • HR managers
  • HR controllers


Module 1: The HR business partner as a strategic partner

During this module participants will consider their business partner brand and develop the compelling case for their contribution. Understand the difference the HR business partner role makes to commercial success.

  • The HR business partner in the context of your organisation – how organisations implement the role to suit the needs of the business
  • Examine the effectiveness of the current HR operating model and the position of the HR business partner and how this can be enhanced
  • Consider how the component parts of the HR function interact and how this can be improved
  • Evaluate the latest thinking on the evolution of the HR business partner as credible activists and as strategic practitioners who understand business context
  • How to deliver business value and navigate the inherent tensions in the business
  • The business partner contribution to the implementation of business strategy
  • How to map your key clients and delivery channels
  • Techniques to establish trust and build positive stakeholder relationships – creating the right climate for HR and its client base
  • Develop the partnering mindset – establish the key capabilities to know your business and internal clients and plan your stakeholder engagement map

Module 2: Applying a consulting framework

In this module participants will examine a proven consultancy framework. They will become familiar with the key skills and a variety of tools and techniques to support implementation of the framework. There will be an opportunity to practise using and applying these skills through real examples.

  • Explore a model for internal consultancy
    • Define the stages of client engagement
    • Levels of engagement
    • Clarify the need and analyse the key issues
    • Explore the skills and behaviours needed in successful implementation of the model
  • Understand the clients’ agendas – a framework to build awareness and develop clarity of where and how the HR business partner can add value
  • Types of relationships
    • How to manage client meetings successfully
    • Identify where the HR relationship is positioned
    • Understand your personal power in cementing trust
    • Key behavioural skills needed to build and maintain rapport
  • Tools to engage others
    • Ensure buy-in
    • Method to deliver agreed outcomes which are practical, realistic and sustainable
    • Re-evaluate and plan for ongoing success

Module 3: Driving and supporting change within your organisation

This module has been designed to focus on how the HR business partner drives and supports change within the organisation. Using practical discussion and exercises it will examine the role of HR as the catalyst and facilitator of change to illustrate how you can apply this to any change project within your organisation.

  • Build the case for change – the HR business partner as catalyst and facilitator
  • Understand models for identifying where change is needed
  • Define the HR business partner contribution when considering the impact of major change – a facilitated discussion on the challenges faced by HR today
  • Techniques to help managers through the change experience and ensure the organisation is prepared and ready
  • Change reaction profiling – personality predictor analysis of participants’ own reaction to change, enabling personal awareness and understanding of the reaction of others
  • Strategies to communicate change and manage the transition – consultative approach techniques
  • Understand how to remove blockages and move forward
  • Tools, techniques and work streams to support positive change outcomes

Module 4: Practical application for the workplace: case studies and exercises

The final module is dedicated to bringing all the models, tools and techniques together in case study activities to help embed learning. Discussions and facilitated debate will provide participants with the opportunity to practise using the skills they have learnt. There will be plenty of opportunity to ask the trainer questions and receive feedback on the use and application of the tools.

  • Understand culture in the context of your organisation and its impact on the change agenda
  • Evaluate the HR strategy as a lever for organisational and cultural change
  • Personal reflection time and individual action planning


Katie Botten (More...)

Katie Botten has over 25 years of experience working for a variety of organisations in HR, OD, change management and leadership development. She has worked in-house as an HRBP supporting global financial services organisations through mergers and acquisitions, as well as in interim and consultancy roles implementing organisational and cultural change programmes. Her experience has been gained across many sectors including financial services, professional membership institutions, law, regulation, distribution, education, publishing and not for profit. She has worked globally with a variety of clients to deliver people focused change programmes and interactive programmes to create behavioural change.

Katie holds a degree in Social Psychology from the University of Sussex, a PGDip in Personnel Management from the University of East London and is a Chartered Member of the Chartered Institute of Personnel and Development (MCIPD). She is BPS (British Psychological Society) Level A and B qualified enabling her to deliver and interpret occupational testing and personality questionnaires, specifically MBTI, OPQ, Hogan, Lumina Spark, Saville Wave and Strengthscope®. She is a Master Business Practitioner of NLP and a certified Success Coach.

She is the author of ‘The Professional Woman’s Guide to Giving Feedback’, Impackt Publishing, and a member of the Steering Committee for Women in Recruitment, an organisation dedicated to inclusivity and diversity in the Recruitment Industry. She designed and manages their on-line personal development programme.

Book now

Book or reserve now

NEW higher discounts for booking multiple places - bring your colleagues to make your training budget go further:
30% off the 2nd delegate; 40% off the 3rd delegate; 50% off the 4th delegate

Choose your date below - or reserve your place with no obligation for 7 days at ipi.academy: Reserve now
15-16 Nov 2022
Live webinar
UK (London)
15-16 Nov 2022
Live webinar
UK (London)
GBP 899 699
EUR 1,299 1,019
USD 1,474 1,162
Until 11 Oct*
Enrol now
to attend Live webinar
16-19 Jan 2023
Live webinar
UK (London)
16-19 Jan 2023
Live webinar
UK (London)
GBP 999 799
EUR 1,439 1,159
USD 1,639 1,327
Until 12 Dec*
Enrol now
to attend Live webinar
4-5 May 2023
Face-to-face, Rembrandt Hotel London
UK (London)
4-5 May 2023
Rembrandt Hotel London
UK (London)
GBP 1,199 999
EUR 1,719 1,439
USD 1,959 1,647
Until 30 Mar 23*
Enrol now
to attend Face-to-face
Rembrandt Hotel London
  • 2 days classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy
14-15 Nov 2023
Live webinar
UK (London)
14-15 Nov 2023
Live webinar
UK (London)
GBP 999 799
EUR 1,439 1,159
USD 1,639 1,327
Until 10 Oct 23*
Enrol now
to attend Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code. As such, discounts for the 2nd/3rd/4th attendees are based on the full price of the course. Please contact us for pricing if you wish to send more than 4 delegates.

Continuing professional development

This course qualifies for 12 hours for your CPD records.
More about CPD

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

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Previous customers include...

  • Astellas Pharma Europe Ltd
  • BEN The Automotive Industry Charity
  • Bertrams
  • Birmingham City University
  • Condair Plc
  • Equinix (Services) Ltd
  • Generali Versicherungen
  • Geocell LLC
  • Hannover Re
  • Henderson Group
  • Henderson Wholesale Ltd
  • Hoople Ltd
  • International Federation of Red Cross and Red Crescent Societies (IFRC)
  • International Federation of Red Cross and Red Cross Societies
  • Irwin Mitchell
  • London Fire Brigade
  • MIND
  • Molnlycke Health Care
  • Nationwide Produce
  • Panavia Aircraft GmbH
  • Paul Wurth SA
  • Puma Energy UK Ltd
  • PZ Cussons (UK) Ltd
  • Research and Markets
  • Samsung Electronics (UK) Ltd
  • Scottish Midland Co Coperative Society Limited
  • The Scotts Company
  • The University of Glasgow
  • Young & Co.'s Brewery, P.L.C.

Relevant content to me; the presentation was spot on. Katie was engaging, knowledgeable and very pleasant.

Dawne Stephenson, Change Manager, London Fire Brigade, Nov 20

Really enjoyed it and found it thought provoking and helpful.

Tracy Dearing, HR Business Partner , Moat, Nov 20

Break-out rooms were useful and a good tool to use during training.

Michael Bull, Associate HR Business Partner, Knorr-Bremse Rail Systems (UK) Ltd, Nov 20

This was the best course I have ever been on. Sheila was so captivating and her own HR experiences make the course come alive. She was really good at making us look at things from every angle.

Angela Larkcom, UK Head of HR, Althea UK and Ireland Ltd, Nov 19

All HR professionals should attend this course! The content was spot on, thought-provoking and very interactive – a masterclass in how HR functions should operate within organisations. Sheila really is a facilitator in every sense of the word – she draws experience and information out of delegates and makes every element relevant to them and the challenges and opportunities they face. She has vast HR knowledge and experience and gave us lots of opportunity to ask questions and seek clarification where needed.

Natasha Foster, Group HR Manager, 2020 Legal Limited, Nov 19

This is a must-do course for those who want to fully understand the role of HR as a business partner. The content and delivery were excellent: Sheila was very engaging and shared practical examples from her extensive experience in HR along with techniques, skills and tips which I found very useful. I really enjoyed the course and meeting/listening to the other delegates.

Alyson Eynon, HR Business Partner, Henderson Group, Nov 19

An engaging two days which seemed to fly by and I can really see the value of the content I will initiate into my day-to-day job. The speakers were informative and able to relate to real-life scenarios, which helped me understand the subject better.

Shaun Lightbody, HR Business Partner-South Area, Five Guys, Nov 19

Felt the content and presentation was very good. The speaker had a wealth of knowledge which she was able to use.

Nesline Lee, HR Business Partner, Notting Hill Genesis, May 19

Excellent! I have really enjoyed my two days and networking was inspirational. Thank you.

Nicki Ballinger, HR Business Partner, BEN The Automotive Industry Charity, Nov 17

Thoroughly enjoyed the course. Love Sheila and her presentation/training style.

Wendy Grierson, HR Business Partner, Sunrise Senior Living Limited, Nov 17

Love the speaker's energy, humility and pace. Really enlightening, confidence building and not too complex.

Jenna Hartley, Senior HR Business Partner, FirstPort Property Services, Nov 17

Ideas for good techniques to use in the workplace and develop my role.

Nicola Beckerleg, Deputy HR Manager, Puma Energy UK Ltd, Nov 17

Overall really enjoyed the 2 days and having the opportunity to reflect on my role

Laura Hames, HR Business Partner, Mothercare, May 17


Jenny Jones, HR Manager, Muller UK & Ireland Group LLP, May 17

Informative. Sheila was very knowledgeable and I liked the examples.

Delyth Muhl, Assistant Head of HR Operations , South Yorkshire Police, May 17