Conflict Management

This highly effective two day In-house programme aims to help your management team develop the ability to resolve conflict in the workplace whilst understanding how conflicts develop.

In-house Training Services and Consultancy

This highly effective two day In-house programme aims to help your management team develop the ability to resolve conflict in the workplace whilst understanding how conflicts develop.

It will give your management team:

  • An improved knowledge of their own behaviours and how those behaviours impact others
  • Their preferred conflict management style
  • The ability to choose the most affected style to match the situation they may be facing
  • The confidence to resolve conflicts effectively
  • An understanding of how to defuse conflict in the workplace

Training Methodology
To maximise learning the programme will be tailored to offer hands-on learning in practice. Delegates will get the opportunity to work on exercises derived from real-life situations and will develop practical applications of the skills.

Your next step is to call us now on +44 (0)20 7729 6677 or email us at info@falconbury.co.uk or use our contact form and find out how we can help. There are no commitments, and if we cannot help our advice and recommendations are free of charge.

Sample programme

  • Understanding conflict
  • Defining concepts and terms
  • Exploring the origins and sources of conflict In the organisation
  • Self and “other” awareness – identifying the key characteristics
  • Understanding your personal style and approach to resolving conflict
  • Examining the specific behaviours that contribute to conflict and discord in the organisation
  • Developing strategies for defusing and resolving conflict with individuals and groups in the workplace
  • Learning how to “ respond” not “react”
  • Building confidence to tackle awkward situations and deal with difficult people
  • Working with skill sets and techniques that help to prevent escalation and negative outcomes
  • Non-Verbal behaviour, voice, tone, volume and pace
  • Working with assertiveness:
    • Learning to say no
    • Making requests
    • Expressing criticism
    • Being on the receiving end of criticism
  • Dealing with extreme situations – aggressive outbursts, abusive language and behaviour