Designing and Implementing Competency Based Frameworks

A highly practical two-day In-house programme to help you make the most of competency frameworks – an essential part of the toolkit for all HR professionals

Course Overview

It will help you:

  • Promote the concept throughout your organisation
  • Design the most appropriate framework for your organisation
  • Define competency evidence
  • Implement the framework
  • Integrate it with other HR processes
  • Assess competence
  • Apply the results to TNA
  • Use competency evidence for organisational review and audit

What this In-house programme can do for your team

Competencies are now part of the standard toolkit for all HR professionals, but many organisations could be deriving far more benefit from them. If you don’t yet have a competency-based framework up and running in your organisation or if you want to extend its use – or if you simply want to benchmark your framework against current best practice – this programme is for you.

Who should attend?

This programme is intended primarily for:

  • HR Directors and Managers, Operational Managers and officers

The following people would also benefit:

  • Learning and development specialists
  • Recruitment specialists
  • Internal HR/personnel consultants who are developing their role

The programme is equally applicable to private and public sector organisations.

Your next step is to call us now on +44 (0)20 7729 6677 or email us at or use our contact form and find out how we can help. There are no commitments, and if we cannot help our advice and recommendations are free of charge.

Sample Programme Day 1 & 2

1. Introduction

  • What are competencies?
  • What they are intended to do
  • Why the competency approach is needed
  • Case studies
  • Reviewing existing approaches
  • Benefits for all concerned
  • Defining organisational competencies in line with business goals

2. Designing competency-based frameworks

  • Job evaluation
  • Sampling
  • Job families
  • Legal considerations

3. Converting the ‘what’ from job descriptions into the ‘how’ of competency frameworks

  • Examining successful skills
  • Attitudes
  • Behaviours
  • Aptitudes

4. Defining competency evidence

  • Customising generic competencies with localised application
  • Seeking measurable examples
  • Agreeing organisation norms
  • Reaching management standards and consensus

5. Putting competency frameworks to use

  • Launching the project
  • Securing employee buy-in
  • Reviewing progress
  • Automating the collection and measurement process

6. Integrating with other HR processes

  • Recruiting
  • Appraising
  • Identifying potential
  • Developing individuals
  • Correcting performance

7. Assessing competence

  • Observation and feedback
  • 180º and 360º feedback

8. Competency evaluation for training needs analysis

  • Analysing collective results
  • Identifying current weaknesses and future potential competency gaps

9. Using competency evidence for organisational review and audit

  • Reporting results
  • Linking business goals and objectives to competency development

Recommended Trainer

Jocelyn Hughes is a consistently highly-rated seminar presenter and trainer, with in-depth knowledge of learning and development methodologies. Jocelyn is a member of the Chartered Institute of Personnel and Development. As a qualified user of psychometrics and assessment tools, Jocelyn is registered with the British Psychological Society.

A professional of more than 25 years’ standing, with fifteen years’ experience as an independent consultant, she has had direct management experience of a range of industries as diverse as retail and telecommunications. Her clients include Warner Brothers; Texas Instruments; MeadWestVaco; HSBC; Santander; Cisco; Sony; Motorola; University of Surrey, Portsmouth, Bristol and many others. As a pragmatist, Jocelyn Hughes has a hands-on approach to training design and delivery focussing on professionalism, effectiveness and adding value. She is a strong advocate of training for a reason, taking a practical approach that aims to provide delegates and organisations with valuable content, readily transferable to the workplace.