Communicating across Cultures

This bespoke In-house training programme delivered by Alison Kemp offers new insights into communicating effectively across different national cultures which will ultimately help your employees manage expectations, adaptability and complete work-flow with greater ease.

Overview

The Communicating across Cultures In-house training programme provides new insights into communicating effectively across different national cultures which will ultimately help your employees manage expectations, adaptability and complete work-flow with greater ease.

Course objectives

  • To produce a greater understanding of how different nationalities make decisions
  • Create more cohesion between individuals and decrease the likelihood of ‘taking it personally’
  • To be able to identify the difference between behaviour which may be a result of national culture and that which is purely individual (psychoculture)
  • Enhance work-flow through adapting to – or dealing with – behaviours

Your next step is to call us now on +44 (0)20 7729 6677 or email us at info@falconbury.co.uk or use our contact form and find out how we can help. There are no commitments, and if we cannot help our advice and recommendations are free of charge.

Sample Programme

Over the course of this one-day training programme there will be the use of video scenarios, case studies, peer discussion and ‘play’ to apply and consolidate the learning experience.

What is culture?
  • Our assumptions and how they impact on those with whom we communicate
Defining ‘Good Inter-cultural Communication’
  • Respect; Judging and Adaptability
Values and attitudes
  • Their impact on behaviour, career choices and decision-making, conflict resolution
Cultural Style
  • High Context, Low Context, Mid Context Cultures and their impact on: Professional/Personal Balance; Managing Time and Process; Job Completion vs. Relationship Building; Contracts, Perceived Explicitness and Authentic Explicitness
Cultural Style and the Written Word
  • Emails, IMs, texts and their ability to offend! How to deal with tone in the written word.
Relational Impacts:
  • Entitlement, Gender, Class and Culture and how these impact on the non-verbal and spatial distancing. Levels of directness; Negotiation and salaries. Humour; Expressing commitment Relationships to authority and assertiveness
When Cultural Behaviour is Personal
  • Defining the difference between behaviour based on culture and that based on personality
Communicating with Multi-Cultural Groups:
  • Levels of adaptability and acceptability; meetings, presentations and negotiations

The recommended trainer

Alison Kemp is a highly experienced trainer and coach in interpersonal skills and communication techniques focussing mostly on technical professionals. She graduated from London Guildhall School of Music & Drama and is a Master practitioner of Neuro-Linguistic Programming (NLP), which covers key skills in personal and organisational development. Most recently Alison is also instrumental in developing and lecturing an online Post-Graduate Diploma in Creative and Innovative Leadership in Africa for Blake Hall Business School and works with Cass Business School on the Executive Development Programmes. With her combined experience in the arts and business world, Alison’s constructive and stimulating approach leads delegates to regularly regard her workshops as highly practical, informative and inspiring.