Thus In-house worksop will help your team understand the key provisions of the new Consumer Rights Directive and the practical legal implication for your business.
All businesses are now required to meet the challenges of selling to consumers under today’s highly technical consumer law regime. Businesses will need to quickly get-to-grips with the changes brought in by the recent Consumer Rights Directive, as well as existing consumer legislation.
This In-house workshop will give a comprehensive overview of the key changes to English consumer law, as well as practical information that focuses on how your organisation can avoid the severe consequences of failure to comply.
By attending this programme your team will:
Consumer law – What’s changed for businesses?
Consumer Rights Bill –Key provisions
*Consumer contracts (Information, cancellation and additional payments) – Key provisions and what has changed – Part I
ComplianceUnderstanding what compliance means for you. *Top mistakes to avoid
Consumer contracts (Information, cancellation and additional payments) – Key provisions and what has changed – Part II
The Consumer Protection from Unfair Trading Regulations 2008 – how do they affect your business?
*What is an unfair commercial practice?
** What commercial practices are automatically unfair – don’t be caught out.
* What is your business prohibited from doing?
** Misleading actions
** Misleading omissions
** Aggressive commercial practices
* Offences and Enforcement – what happens if your business fails to comply:
** What could happen?
** Do you have a defence?
** Powers of entry and investigation – what to be aware of
Electronic Communications (EC Directive) Regulations 2002 – Key provisions – what does a business selling to consumers need to know
Marketing – it is not just consumer contracts businesses need to consider
Mark Weston is a partner at Matthew Arnold and Baldwin LLP where he joined in August 2004 as Head of the Commercial, Intellectual Property and Information Technology Group, after several years at Baker & McKenzie. Mark’s practice covers both non-contentious and contentious matters in all areas of commercial law, intellectual property law, information technology law, Internet, electronic commerce, and on-line services law. He specialises in VentureTech and commercial issues related to VentureTech.
He has extensive experience in-house, having been seconded in the past to Hewlett Packard and new technology companies. His practice covers all sorts of commercial areas (including franchising) as well as extensive IT niches, he is Chairman of the Society for Computers & Law (North London and Home Counties Region), Chairman of the Intellectual Property Interest Group of Lawnet and is a premier member of the Eurojuris Intellectual Property Panel. Mark writes various books on his specialist topics and is an editor and contributor of several publications and articles, and lectures at numerous commercial, IP and IT related conferences and training programmes.
Sandra Quinn is Managing Director of Quinnity Limited. She is a former UK financial services regulator, Risk Director for Lloyds Banking Group, and Interim CEO of the National Fraud Authority, Sandra Quinn runs her own independent consultancy, Quinnity Limited which specialises in helping companies put in place practical frameworks for risk, compliance, operations, and people. An expert on governance in the public and private sectors, Sandra works with Boards and management at all levels.
Recent work includes dealing with regulatory investigations, acting as Groupon’s Risk and Compliance Director, and reviewing the business conduct and ethics programme of BAE Systems. Now providing compliance services to Wonga, a pioneering Internet-based short term lender.
This course qualifies for the following CPD programmes: