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Dealing With Difficult People Training Course

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

Course overview

This one-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Who should attend?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Programme at a glance...

Why are people difficult?

  • Understanding the reasons helps you to cope

Developing your personal coping plan
The domineering group

  • The dictator
  • The bully
  • The my-way menace
  • The put-down pro

That difficult meeting with the difficult colleague

Your own attributes – do you have the right approach?

The manipulators

  • The backstabbers and the troublemakers

Questioning techniques
The negatives

  • The complainer, the fault-finder and those who don’t want to know

The obstacles

  • The tight-lip who will not share information
  • The do-it-all delayer

Guided role-play – explore some difficult situations identified by course members
Damage limitation – some strategies for lessening your own stress
Focus on the problem – what are you going to do about it?

Book now

We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.

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Previous customers include...

  • Actelion Pharmaceutical Ltd
  • Alpha-Plus Medical Communications Ltd
  • ARM Holdings Plc
  • Biotop Medical
  • Cephalon (UK) Limited
  • Ceva Phylaxia Ltd.
  • CHIRON BIOPHARMACEUTICALS
  • Colorcon Ltd
  • CSL Behring
  • CTC Clinical Trial Consulting AG
  • Daiichi Sankyo Development Ltd
  • Elanco Animal Health
  • Genzyme
  • Highfield Communication Consultancy Ltd
  • IPSEN Pharma
  • Kyowa Kirin
  • Med-El Elektromedizinische Geraete Gesellschaft m.b.H.
  • Medicines and Healthcare Products Regulatory Agency (MHRA)
  • Novartis International AG
  • PFIZER GLOBAL R&D
  • ROCHE CTC
  • RTE
  • Sela Medical Ltd
  • Shire Pharmaceutical Ltd
  • Syngenta
  • Takeda Development Centre Europe Ltd
  • UCB Celltech
  • UCB Pharma SA
  • University of Surrey
  • Vectura Group plc

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd, Apr 18

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals, Apr 18

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco, Apr 18

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate, Feb 17

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen, Oct 16