During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.
This one-day seminar is designed to help you deal with the difficult people in your working life – the people, particularly colleagues, who can be a minor irritant or make your working day a misery.
By the end of the course you will have:
Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those at any level who are experiencing these problems in the workplace. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.
Why are people difficult?
Developing your personal coping plan
The domineering group
That difficult meeting with the difficult colleague
Your own attributes – do you have the right approach?
Guided role-play – explore some difficult situations identified by course members
Damage limitation – some strategies for lessening your own stress
Focus on the problem – what are you going to do about it?
We do not currently have dates confirmed for this course; please contact us to be informed when it is scheduled; or to discuss running this course on an in-house basis for your staff.