Dealing With Difficult People

Dealing with difficult people. This meeting will cover discovering why people are difficult, recognising classic profiles of difficult people, pre-empting challenging situations and avoid escalation, enhancing your own attributes, developing your copying strategies

25 Oct 2018

GBP 599 499 *
EUR 839 699 *
USD 934 778 *
* When you book before 17 Sep

Book now

Course Overview

We all encounter difficult people in our working life. This one day course is designed to help you deal with those that can, at best, be a minor irritant or in some cases make your working day a misery.

By the end of the course you will have:

  • Considered why people are difficult
  • Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
  • Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
  • Practised good questioning and listening techniques
  • Developed a plan to cope with your own difficult people

Book both

This meeting runs back-to-back with Conflict Management and there is a further £100/€140 discount when booked together.

To register on both events click HERE

To find out more call Customer Services on +44 (0)20 7749 4730 or e-mail

Who should attend

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those, at any level, who are experiencing problems in the workplace coping with difficult people. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Programme at a glance...

Why are People Difficult?

Developing your Personal Coping Plan

The Domineering Group

That Difficult Meeting with the Difficult Colleague

Your Own Attributes – Do you have the Right Approach?

The Manipulators

Questioning Techniques

The Negatives

The Obstacles

Guided Role-Play – Explore some Difficult Situations Identified by Course Members

Damage Limitation – Some Strategies for Lessening your Own Stress

Focus on the Problem – What are you going to do about it?


Geoff Marsh

Geoff Marsh is the Managing Director of Dansam Ltd, a training company that began in September 1999. As a trainer and presenter, Geoff has been involved with conferences, seminars and roadshows for organisations such as Air Miles, Regus, Robert Bosch Ltd, Wessex Water, Sun Microsystems, Scottish & Newcastle Breweries, London Underground, Forte Hotels, The Engineering and Physical Sciences Research Councils (EPSRC), The Zoological Society Of London, Interserve Project Services Ltd, He has published several books including ‘A Sixty Minute Guide To Powerful Presentations’.

Book now

25 Oct 2018
25 Oct 2018 Rembrandt Hotel, London GBP 599.00
EUR 839.00
USD 934.00
+ VAT @ 20.00%
GBP 499.00
EUR 699.00
USD 778.00
Until 17 Sep
Enrol now
Please note: this event is being organised by our training partner Management Forum; clicking Enrol will take you to to complete your purchase.

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Previous customers include...

  • Ansell (UK) Limited
  • Astellas BV
  • Bayer Healthcare
  • Boehringer Ingelheim France
  • Celgene Europe Ltd
  • Chesapeake Pharmaceutical & Healthcare Packaging
  • Coloplast A S
  • Dr. F. Podczeck
  • Genesis Pharmaceuticals
  • Genzyme
  • Kyowa Hakko Kirin UK Limited
  • Med-El Elektromedizinische Geraete Gesellschaft m.b.H.
  • Medicines and Healthcare Products Regulatory Agency (MHRA)
  • Merck Pharmaceuticals Limited
  • Novartis Vaccines & Diagnostics AG
  • Nycomed UK Limited
  • P&G
  • Pfizer
  • RTE
  • Science Union SA
  • Sela Medical Ltd
  • Seppo Laine Oy
  • Stafford-Miller (Ireland) Ltd
  • Takeda Development Centre Europe Ltd

Great course, provides a lot of food for thought

Melissa Pollard, Operations & Client Services Administrator , Falconbury Ltd

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen