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The Role and Skills of a Valuable HR Assistant Training Course

Practical applied learning for HR professionals – a one-day intensive briefing on best practice and employment law requirements for the effective HR assistant .

3 Oct 2022

& 20-21 Feb 2023 , 28 Jun 2023 , 17 Oct 2023

Book or reserve now


Course overview

An effective HR assistant plays a key role in the efficient running of a HR department. The daily pressures are demanding, procedures are constantly evolving due to changes in legislation, and you have to handle sensitive employee issues on a regular basis. It is vital to ensure you are aware of key employment laws and best practice skills to handle employee issues effectively as they arise, and ensure you avoid costly errors.

In one intensive day, this highly practical HR assistant programme will make sure you are up to date with regulations and procedures to avoid infringements and the risk of costly disputes.

Benefits of attending:

  • Master the steps in successful recruitment and making job offers
  • Understand what must be included in a contract of employment by law and how employers can add to this to protect their particular interests or needs
  • Learn how to vary contract terms
  • Appreciate employee entitlement and employers’ responsibilities in different types of leave including pregnancy, maternity, paternity and parental leave
  • Understand how GDPR and the Data Protection Act 2018 affect HR practices
  • Examine the details of discrimination law to ensure that you are providing equality of opportunity and avoid costly mistakes
  • Get to grips with discipline and grievance procedures to feel more confident when involved in employee disputes
  • Ensure you know what ‘fair’ dismissals are and how employers are expected to be ‘reasonable’ in the manner of dismissal
  • Review Rights to Work issues in the UK post Brexit

This highly practical workshop contains case studies and actual situations faced by HR assistants. During each session the trainer will define, examine and discuss the specific role and responsibilities of a HR assistant connected with that topic.

A recommendation for the expert trainer

I had the pleasure of working with Jocelyn over several months, supporting the professional development aspect of our HR development programme. Having participated in a number of modules delivered by Jocelyn, it is clear that her facilitation and coaching skills are excellent. Jocelyn has a breadth and depth of experience that clearly shines through in her design and delivery of programme content. The fact that Jocelyn can draw on her past experiences really brings the learning to life, this enhances the experience for her participants. In particular, Jocelyn has a strong commercial and strategic focus that encourages participants to see the difference that HR can make within an organisation. I have personally learnt a lot from Jocelyn, and would have no hesitation in recommending her’.

Lisa Quirke, Senior Learning and Development Consultant, KCOM Group

Who should attend?

  • New and existing HR staff looking for more training
  • Experienced HR staff looking for an update on employment law procedures
  • Staff assigned to HR duties and responsibilities
  • HR administrators wanting to progress to the next level


Introduction: the importance of HR

  • The contribution of HR to the business
  • HR roles and responsibilities
  • The essential role of the HR administrator
  • Arriving at employment policies and procedures
  • Responsibility for making HR policies effective
  • Internal relationships

The importance of employment law

  • The range of current legislation affecting HR practices
  • Statutory vs occupational rights
  • Frequency of changes

The recruitment and selection process

  • The business case
  • Identifying the job
  • Defining the person
  • Rights to Work issues in the UK post Brexit
  • Attracting candidates
  • Assessing candidates
  • Making the selection decision
  • Follow-up
  • Employment practices and GDPR

Terms and conditions of employment

  • Types of contract
  • Agency staff
  • The right of an employee to written terms and conditions
  • Statutory rights
  • Issuing the contract
  • Varying the terms of contract
  • Remedies for breach of contract
  • Clarifying the terms where there is no written statement
  • Best practice

'Family-friendly' rights

  • Statutory sick pay
  • Maternity leave and pay, and rights during pregnancy
  • Paternity leave and pay
  • Leave and pay for adoptive parents
  • Parental leave and time off for family crises

Flexible working rights

  • What employers must do
  • Dealing with requests
  • Issuing a refusal
  • Dealing with an appea

Discrimination law

  • Discrimination legislation
  • Definitions of discrimination
  • The Equality Act
  • Remedies for unlawful discrimination
  • Institutions

Discipline and dismissal

  • Employee rights
  • The ACAS Code of Practice
  • The organisation’s own disciplinary procedure
  • The right to be accompanied
  • The right of appeal
  • Effective records
  • Carrying out disciplinary interviews
  • ‘Fair’ reasons for dismissal
  • Constructive dismissal
  • Wrongful dismissal
  • Making a claim for unfair dismissal
  • The role of the Employment Tribunal
  • Compensation for unfair dismissal
  • Alternatives to a tribunal


Jocelyn Hughes (More...)

Jocelyn Hughes is a recognised expert in HR management and personal development, having worked in training and personal development since the early 1980s. A strong advocate of training for a reason, she has a practical approach to training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998, working with major blue chip organisations across the UK and internationally. Jocelyn is widely respected for her experience and expertise. She is a qualified NLP practitioner and is a published author of ‘Contact Centre Management’ with Echelon Publishing.

Book now

Book or reserve now

NEW higher discounts for booking multiple places - bring your colleagues to make your training budget go further:
30% off the 2nd delegate; 40% off the 3rd delegate; 50% off the 4th delegate

Choose your date below - or reserve your place with no obligation for 7 days at ipi.academy: Reserve now
3 Oct 2022
Live webinar
UK (London)
3 Oct 2022
Live webinar
UK (London)
GBP 499 399
EUR 719 579
USD 814 658
Until 29 Aug*
Enrol now
to attend Live webinar
20-21 Feb 2023
Live webinar
UK (London)
20-21 Feb 2023
Live webinar
UK (London)
GBP 499 399
EUR 719 579
USD 819 663
Until 16 Jan 23*
Enrol now
to attend Live webinar
28 Jun 2023
Face-to-face, Rembrandt Hotel London
UK (London)
28 Jun 2023
Rembrandt Hotel London
UK (London)
GBP 599 499
EUR 859 719
USD 979 823
Until 24 May 23*
Enrol now
to attend Face-to-face
Rembrandt Hotel London
  • 1 day classroom-based training
  • Meet presenters and fellow attendees in person
  • Lunch and refreshments provided
  • Download documentation and certification of completion
  • Fair transfer and cancellation policy
17 Oct 2023
Live webinar
UK (London)
17 Oct 2023
Live webinar
UK (London)
GBP 499 399
EUR 719 579
USD 819 663
Until 12 Sep 23*
Enrol now
to attend Live webinar

Learn more about our face-to-face and webinar training formats.

* Note the early booking discount cannot be combined with any other offers or promotional code. As such, discounts for the 2nd/3rd/4th attendees are based on the full price of the course. Please contact us for pricing if you wish to send more than 4 delegates.

Continuing professional development

This course qualifies for 6 hours for your CPD records.
More about CPD

Customised in-house training

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Contact us

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Previous customers include...

  • Beckett Investment Management Group Ltd
  • Beds & Luton NHS Partnership Trust
  • British Red Cross
  • Brothers & Sisters
  • Car Care Plan
  • Care South
  • Christian Aid
  • Comet
  • Copart UK Ltd
  • Dalmore capital
  • Dunn & Bradstreet
  • EADS Astrium Ltd
  • Gleeds
  • Highbury College
  • International Tennis Federation
  • Interserve plc
  • Magellan Aerospace (UK) Ltd
  • Martin-Baker Aircraft Company
  • National Lottery Commission
  • Nexans Logistics
  • Oxfordshire County Council
  • Quilter
  • Shire Leasing plc
  • SR Technics UK Ltd
  • The Arts Council
  • Triumph International Ltd
  • Trust Marque Solutions
  • Ubisoft Ltd
  • University of Cumbria
  • Warner Chilcott UK Ltd

Jocelyn is a great speaker and did a great job presenting everything. I will definitely recommend to my colleagues

Sophia Akhtar, HR Assistant, BMS Group Limited, Jan 22

Will look out for further courses from Falconbury on the back of this one. Presentation slides and content were excellent.

Bethan Humphreys, HR Manager, SRK Consulting (UK) Limited, Jan 22

Very engaging and friendly! I really enjoyed the breakouts and activities I found them very interactive.

Tayla Thomas, People Services Assistant , St Christophers Hospice, Oct 20

Overall I enjoyed the course, and feel confident to put into practice what I learnt,

Chloe Coombs, PA to Director of People & Culture / HR Administrator, Aardman Animations, Oct 20

The overall course was really good. It was informative and helped me to learn lot of new things.

Farhatnaz Shaikh, HR Assistant, Durbin PLC, Apr 19

[The speakers were] very knowledgable.

Amber Maclean, HR Administrator, BMS Group, Apr 19

This is a very effective course packed with all the essential knowledge and skills needed for a HR Assistant. This is one of the best training courses that I have attended as it was organised really well and the speakers looked after all the delegates. I would highly recommend this course for all HR Assistants. It was also a great way to network.

Hanna Jajh, HR Assistant , Historic Royal Palaces, Apr 19

The course was just perfect for me having only been in the role for a short amount of time. Jocelyn delivered the course in a way that I both understood and learnt from, the pace was perfect and her knowledge was incredible - thank you, I totally and utterly enjoyed it.

Cliff Knott, HR Assistant, Shire Leasing Plc, Oct 18

The speaker is lovely, well organized and an experienced professional. She was able to hold the attention of the attendees all day. Fantastic!

Hannah Fletcher, HR Assistant, London and Country Mortgages, Oct 18

I believe the course was very good and worth attending. The speaker and topics were very engaging and I picked up a lot of tips and notes to take back to the office and use in my day to day work life. The other attendees of the course were also very lovely and it was also a good opportunity to do some networking and gain knowledge of how HR is done in different companies. I enjoyed the course and would recommend my colleagues and any other HR member of staff in any establishment to attend :)

Shanice Boyd, HR Assistant , Durbin PLC, Oct 18

Well balanced and thorough approach covering full 'life cycle' of the HR process.

Jacki Gray, HR Assistant, Historic Royal Palaces, Apr 18

Jocelyn is fantastic, so knowledgable and great at making things easy to understand.

Rebecca Blow, Executive / HR Assistant, Nexans Logistics, Apr 18

[The speaker is] fantastically knowledgable yet really puts you at ease to ask questions at any time. She is fab.

Kirsty Burroughs, HR Coordinator & PA to HRD, Nutricia, Apr 18

Good size class. Covered a wide range of content. Presentation included the right amount of detail. Speaker very knowledgable.

Laura Hall, HR & Payroll Administrator, Unatrac Limited, Apr 18

Very good, would recommend

Bethney Holmes, HR Assistant, Cundall, Oct 17