The Role and Skills of a Valuable HR Assistant

One-day intensive briefing on best practice and employment law requirements for the effective HR assistant

15 Oct 2019

& 28 Apr 2020 , 6 Oct 2020

GBP 599
EUR 839
USD 934

Book now

Course overview

An effective HR assistant plays a key role in the efficient running of a HR department. The daily pressures are demanding, employment law procedures are constantly evolving and you have to handle sensitive employee issues on a regular basis. It is vital to ensure you are up to date with key employment law issues and best practice skills to handle employee issues and problems effectively as they arise, and ensure you avoid costly errors.

In one intensive day, this highly practical HR assistant programme will make sure you are up to date with regulations and procedures to avoid infringements and the risk of costly disputes.

Benefits of attending:

  • Master the steps in successful recruitment and making job offers
  • Understand what must be included in a contract of employment by law and how employers can add to this to protect their particular interests or needs
  • Learn how to vary contract terms
  • Appreciate employee entitlement and employers’ responsibilities in different types of leave including pregnancy, maternity, paternity and parental leave
  • Understand how GDPR and the Data Protection Act 2018 affect HR practices
  • Examine the details of discrimination law to ensure that you are providing equality of opportunity and avoid costly mistakes
  • Get to grips with discipline and grievance procedures to feel more confident when involved in employee disputes
  • Ensure you know what ‘fair’ dismissals are and how employers are expected to be ‘reasonable’ in the manner of dismissal
  • Review Rights to Work issues in the UK post Brexit

Programme at a glance...

This highly practical workshop contains case studies and actual situations faced by HR assistants. During each session the trainer will define, examine and discuss the specific role and responsibilities of a HR assistant connected with that topic.

Introduction: The importance OF HR
The importance of employment law
The recruitment and selection process
Terms and conditions of employment
‘Family-friendly’ rights
Flexible working rights
Discrimination law
Discipline and dismissal

A recommendation for the expert trainer

I had the pleasure of working with Jocelyn over several months in 2014, supporting the Professional Development aspect of our HR development Programme. Having participated in a number of modules delivered by Jocelyn, it is clear that her facilitation and coaching skills are excellent. Jocelyn has a breadth and depth of experience, that clearly shines through in her design and delivery of programme content. The fact that Jocelyn can draw on her past experiences really brings the learning to life, this enhances the experience for her participants. In particular, Jocelyn has a strong commercial and strategic focus that encourages participants to see the difference that HR can make within an organisation. I have personally learnt a lot from Jocelyn, and would have no hesitation in recommending her’.

Lisa Quirke, Senior Learning and Development Consultant, KCOM Group

Who should attend?

  • New and existing HR staff looking for more training
  • Experienced HR staff looking for an update on employment law procedures
  • Staff assigned to HR duties and responsibilities


Jocelyn Hughes

Jocelyn is a recognised expert in HR management and personal development, having worked in training and personal development since the early 1980s. A strong advocate of training for a reason, she has a practical approach to training which aims to provide participants and organisations with readily useful content, transferable to the workplace. Having enjoyed a successful career in training management, she began working as a freelance consultant in 1998, working with major blue chip organisations across the UK and internationally. Jocelyn is widely respected for her experience and expertise. She is a qualified NLP practitioner and is a published author of ‘Contact Centre Management’ with Echelon Publishing.

Continuing professional development

This course qualifies for the following CPD programmes:

  • Certificate: 6.00 hours

Book now

15 Oct 2019
15 Oct 2019 Rembrandt Hotel, London GBP 599.00
EUR 839.00
USD 934.00
+ VAT @ 20.00%
Enrol now
28 Apr 2020
28 Apr 2020 Rembrandt Hotel, London GBP 599.00
EUR 839.00
USD 934.00
+ VAT @ 20.00%
Enrol now
6 Oct 2020
6 Oct 2020 Venue not yet confirmed GBP 599.00
EUR 839.00
USD 934.00
+ VAT @ 20.00%
Enrol now

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Previous customers include...

  • AMG Superalloys UK Limited
  • Ark H Handling
  • BCG
  • Bristol Water Plc
  • EADS Astrium Ltd
  • Enviros
  • Envitia Ltd
  • FirstGroup
  • Gleeds
  • Hendrickson Europe Ltd
  • ISP
  • Magellan Aerospace (UK) Ltd
  • Mash Marketing Ltd
  • Matchtech Group plc
  • Monitise
  • Multiple Sclerosis Society
  • National Probation Service Kent Area
  • NCSL
  • NSK Bearings Europe Ltd
  • Oxford City Council
  • Queens Park Rangers FC
  • Suzuki (GB) Plc
  • Taylor Wimpey Uk LTD
  • The Bar Council
  • The College Of West Anglia
  • The Football Foundation
  • TNS
  • Warner Chilcott UK Ltd
  • Winterthur Financial Services UK LTD

[The speakers were] Very knowledgable

Amber Maclean, HR Administrator, BMS Group

This is a very effective course packed with all the essential knowledge and skills needed for a HR Assistant. This is one of the best training courses that I have attended as it was organised really well and the speakers looked after all the delegates. I would highly recommend this course for all HR Assistants. It was also a great way to network.

Hanna Jajh, HR Assistant , Historic Royal Palaces

The overall course was really good. It was informative and helped me to learn lot of new things.

Farhatnaz Shaikh, HR Assistant, Durbin PLC

The course was just perfect for me having only been in the role for a short amount of time. Jocelyn delivered the course in a way that I both understood and learnt from, the pace was perfect and her knowledge was incredible - thank you, I totally and utterly enjoyed it.

Cliff Knott, HR Assistant, Shire Leasing Plc

The speaker is lovely, well organized and an experienced professional. During all day she was able to catch the attention from all attendants, fantastic!

Hannah Fletcher, HR Assistant, London and Country Mortgages

I believe the course was very good and worth attending. The speaker and topics were very engaging and I picked up a lot of tips and notes to take back to the office and use in my day to day work life. The other attendees of the course were also very lovely and it was also a good opportunity to do some networking and gain knowledge of how HR is done in different companies. I enjoyed the course and would recommend my colleagues and any other HR member of staff in any establishment to attend :)

Shanice Boyd, HR Assistant , Durbin PLC

Well balances and thorough approach covering full 'life-cycle' of the HR process.

Jacki Gray, HR Assistant, Historic Royal Palaces

[The speaker is] fantastically knowledgable yet really puts you at ease to ask questions at any times. She is fab.

Kirsty Burroughs, HR Coordinator & PA to HRD, Nutricia

Good size class. Covered a wide range of content. Presentation included the right amount of detail. Speaker very knowledgable.

Laura Hall, HR & Payroll Administrator, Unatrac Limited


Rebecca Blow, Executive / HR Assistant, Nexans Logistics

Very good, would recommend

Bethney Holmes, HR Assistant, Cundall

Relevant, well delivered interesting course

Philippa Holroyd, HR Administrator, Triumph Motorcycles Ltd

Very good, great resources, great amount of breaks, learnt quite a lot, trainer answered everyone questions well

Atiya Ahmed, Human Resource Apprentice, Origin Housing

Enjoyed it all, would recommend

Georgina Ramsay, HR Assistant , Ark H Handling

Enjoyed it, informative

Robyn Hughes, H.R Admin Assistant, Wales & West Utilities

Relevant, well delivered interesting course

Philippa Holroyd, HR Administrator, Triumph Motorcycles Ltd

Very knowledgeable, clear good current examples

Chelsea Johnson, HR Administrator, Eurovia Management Ltd


Alexandra Rico, HR Assistant, RCI Financial Services

All excellent - I will recommend this course to other employees.

Samantha James, HR Administrator , Calderdale College

Great size at 11 people and Jocelyn was brilliant. Kept everything really interesting.

Jade Sheardown, HR Assistant , Openfield Agriculture Ltd

This was a very enjoyable and knowledgable experience

Loraine Allen, HR Advisor, Magellan Aerospace (UK) Ltd

Good in-depth subjects in a short space of time

Sophie Claridge, , Laboratoire Bristol-Myers Squibb

Excellent. Not too detailed so as to be too specific and Jocelyn was very well informed

Amanda Buckingham, Office Manager, Dalmore capital

Very good. Covers a wide range.

Philippa Harrison, HR Coordinator, Car Care Plan

Really good. A lot covered through the day - very worthwhile

Helen West, HR Administrator, Paxton Access Ltd

Very interesting and informative, have learnt a great deal. Presentation excellent.

Debra Roberts, HR Administrator, RFIB Group Limited

Very informative, clear and concise

Rebecca Moss, HR Department Coordinator/PA to Head of HR , Aardman Animations

Interesting, good speaker, clear content. Good grounding and refresher

Chantel James, HR Officer , Health and Care Professions Council

Excellent in all areas

Kath Stansfeld, Business Integrity Co Ordinator, Q8Oils

The course content was laid out clearly and easy to follow and understand. It's a good start for someone new into a HR role. It covers the key points and the basics for someone to know working in HR. Jocelyn Hughes engaged with the group and it was interactive.

Janice Burgess, HR Support Assistant , St Christopher's Hospice

Good flow, sections really good

Laura Barber, Administration & HR Administrator, AMG Superalloys UK Limited

Quite high level so good for me initially to start with. Detailed slides and well presented. Did feel we rushed through some sections and did not have enough time to read through some activities.

Katie Bease, HR Coordinator / PA, VELUX Company Ltd

Kept my attention well, engaged and clear

Emily Christmas, , Matchtech Group plc

Very informative, learnt a lot. Presentation and speaker were very good.

Chloe Speed, Corporate Operations Administrator , Suzuki GB plc

Cohesive speaker. Great organisation.

Lorraine Worrall, HR Systems Administrator, Networkers

Very interesting, informative and a lot of content to absorb

Chris Caine, People & Business Support Assistant, Lakeland

The course enabled me to understand more about the procedures such as; discrimination and disciplinary

Julie Andrews, HR Coordinator, Housing Solutions

Well run and well timed. Too much general chat, more information needed.

Jane Fahey, , Bookatable Ltd

Jocelyn very good, binder that we received was full of useful information

Bethany Hobbs, HR Assistant, Bookatable Ltd

Jocelyn presented well and the content was relevant. Examples and folder with the content was very useful.

Kwai Yee Lam, HR Assistant, Veolia Water Technologies UK

Brilliant, easy to follow, very informative, great day

Shanie Hunter, HR Co-ordinator, McCain Foods

It was really good

Sascha Rauch, Human Resources Assistant , Epson Telford Ltd

I thought it was great, engaging, relevant and useful

Lauren Shaw, HR Administrator, RFIB Group Ltd

Great speaker, very thorough, made sure that everyone was at ease and able to pick up everything. Very enjoyable course.

Gina Iaquinta, HR Assistant, Cewe LTD

Very insightful

Ayo Ogundana, HR Adviser, Westminster Abbey

Informative and easy to follow and understand

Martina McLoughlin, , ColArt

Really useful, it will help my job role

Emilie Thomson, HR Assistant, Fossil UK Ltd

Really useful for job role

Jade Connolly, HR Assistant, Fossil UK Ltd

Very varied, great speaker, gone away feelings well informed.

Holly Phipkin, , AMV BBDO LTD

Speaker very good, took a lot away

Joanne Restall, HR Administrator, A2Dominion

Covered all aspects

carly rolph, HR Administrator, Volga-Dnepr UK Ltd

Excellent speaker

Patienze Meredith, Human Resources Controller, Epson Telford Ltd

Very good. Really enjoyed the course. Useful for my role.

Sian James, HR Assistant, Wales & West Utilities

Content was excellent and Jo was very good.

Lianne Burnside, HR Assistant, Baillie Gifford & Co

Very good course, learnt a great deal and would recommend to everyone who does HR

Rebecca Scrace, HR Administrator, Royal Albert Hall

Fantastic. Very good course with a brainer who has an incredible amount of knowledge and spoke with a lot of passion.

James McCarthy, , Forefront Utilities Ltd

Jocelyn was really engaging and obviously has great knowledge of HR best practice and employment law. The presentation and handout that was given was really useful and a good document to be able to refer back to.

Jade Duffin, Human Resources Administrator, Business Systems UK Ltd

Good content, excellent speaker, good group number, good venue.

Catherine Kelly, HR Assistant, DURBIN PLC

The content was good as it had examples

Lauren Bond, HR Support Officer, South staffordshire and Shropshire Healthcare NHS Foundation Trust

The course was very detailed and informative. Jocelyn was very clear and easy to understand.

Charlotte Jefferson, HR Administrator, Talbot Underwriting Ltd

Jo was very knowledgeable, very friendly and she is a great speaker. Felt there was a lot crammed into one day, and some things were rushed through so we could fit everything in. Too many people on the course. Overall happy with the course though.

Charlotte Whistler, Human Relations Administrator, Mylan

Delivered at right pace. All content documented in folder - speaker (Jo) very clear.

Sharon Taylor, , Hexagon

Happy with the update and worthwhile time spent

Joanne Holvey, HR Assistant, DURBIN PLC

The content was very good and Jo presented it very well. She kept everyones attention throughout the whole day.

Kyle Hopewell, HR Admin Assistant , All Leisure Holidays Group

Speaker excellent - very informative and knowledgable. Made it enjoyable.

Mary Buckingham, Executive Assistant , East Surrey Hospital

Jocelyn was excellent but disappointing that some of the materials were out of date - flexible working, parental leave.

Lauren Taylor, HR Coordinator, Zebra Technologies Europe Limited

Content was very useful speaker very clear and knowledgeable

Caroline Southgate, Executive Assistant, Beckett Investment Management Group Ltd

Excellent programme, Jocelyn was very informative and has a wealth of knowledge.

Simon Parry, Training Coordinator, Forefront Utilities Ltd

Very informative, went back with a lot of ideas, self improvement and motivation.

Charlotte Hazelwood, HR Team Member, UK Hydrographic Office

I thought the course was very useful and helped a lot. The speaker was excellent and was very knowledgable and answered the questions very well.

Shannon Cadden, HR Assistant, Canaccord Genuity Wealth Management

A very concise programme, which has given me areas to look into/revisit. Folder and notes very useful. Speaker knowledgeable and helpful. Excellent presentation.

Laura Smith, , West of England

Excellent, really enjoyed it.

Tanya Guest, PA/Admin support, Bromford

It was all good

Vasundhara Hari, HR Coordinator, The Brooke

I found the course, content and speaker brilliant - very easy to understand.

Chantelle Caughey, HR Team Member, UK Hydrographic Office

Excellent course and presenter. Good networking with others.

Dawn Mills, Personnel Administrator, Young & Co's Brewery plc

Informative and well presented

Tara Rendell, HR Team Member, UK Hydrographic Office

Speaker was very good and extremely knowledgable. The content was good too.

Ellen Clifford, HR Assistant, Eurovia Management Limited

Wonderful experience. I knew very little about HR and now I feel confident and eager to learn more.

Frances Loughnan, PA to Director of People & Culture, UBM

I loved the course and Jocelyn is very good at making things very easy to understand

Bethan Wilson, HR Service Desk Team Leader, Newsquest Media Group

The programme was very informative and covered many different aspects of the HR function. The course content was interesting and I thought it was good that the presenter could reference to her own career experiences within HR.

Laura Cornelius, HR Administrator, Clyde & Co LLP

Content had a good variety. Presentation was very clear and questions were answered. Jocelyn was very clear and down to earth.

Ann Donnelly, HR Administrator, VELUX Company Ltd

Enjoyable. active course - learnt a lot

Roxanne Barry, , Whitworths Ltd

Excellent course it was very interesting and it gave be much more confidence back in the work place.

Ann Hillier, HR Assistant, Integrated Services Programme

Thoroughly presented and lots of examples given, which really helped.

Claire Simmons, HR Assistant, East Malling Limited

The speaker was fantastic. Very rich knowledge, always answered questions and was very adaptable to the different types of learners present. The content was great as it was not a 'bombardment' of information that some employment law courses can be. The presentations were well laid out with activities for breakout groups.

Ryan Ingram, HR Administrative Assistant, FirstGroup

Good and clear - would prefer less stuff about recruitment as I don't deal with this but good to have a sound knowledge I guess

Lucie Paterson, HR Rep, Unibet London Ltd

Very useful cause to provide basic foundation in employment law. Good starting point for HR Assistant.

Farhana Islam, HR Assistant, Notting Hill Housing Group

Great trainer - lots of knowledge and life experience shared

Nigel Forbes-Jones, HR Assistant, Notting Hill Housing Group

The course was informative and well presented by Jo

Caroline Standen, HR Assistant, Porter Dodson LLP

Very professional, interesting course with a clear and engaging speak.

Georgina Towse, HR Co-ordinator, McCain Foods GB Ltd

Very clear, methodical and well presented conference.

Jade Walter, HR Assistant, G4S Cash Solutions UK

Fantastic facilitator, clear concise and authentic. Good content and relevant.

Caroline Shankley, People Team Administrator, ghd

The course was presented in a varied way and I enjoyed the group work, which enabled me to network with others. The presenter was very knowledgeable and presented in an interesting way and didn't mind answering any questions that the group have. The content was kept relevant/ linked to examples of famous cases in the press which helped relate to 'the real world'.

Joanne Holvey, HR Assistant, DURBIN PLC

Jo was wonderful. She shared her knowledge and experience about HR. The presentation was helpful and informative. This programme has helped me in developing the knowledge and skills required to increase my confidence and enhance my contribution towards the effectiveness to my organisation.

Manjira Bhamidi, HR Assistant, Multiple Sclerosis Society

Brilliant course, well worth it.

Rose Walker, Trainee HR Adviser, Havens Hospices

Jo was a really friendly speaker with a vast array of knowledge of everything in HR. The course has been well thought out and I would like to attend another one.

Laura Hubbard, HR Administrator, RFIB

I enjoyed it and it had given me a lot of ideas and things to think about for when back in the office

Nicola Allan, Admin Assistant, Wales & West Utilities

I enjoyed it and it has given me a lot of ideas and things to think about for when back in the office

Nicola Allan, Admin Assistant, Wales & West Utilities

I thought that Jocelyn Hughes was excellent, she held peoples attention and kept the course flowing throughout the day. Not all of the course content was relevant to my role but I found it interesting and also picked up a few ideas that can be used in our company.

Dawn Bugler, HR Assistant, NSF International

I thought the course content was very beneficial and presented well with break out group participation. The speaker was very professional and delivered the course in a friendly and interesting manner.

Sue Pimm, HR Assistant, NSF International

Excellent all round! Thanks Jocelyn!

Danielle Evemy, HR Administrator, Highbury College

Excellent speaker - very professional. Extremely knowledgeable - confident and interesting, good pace and nice shoes!

Kerry Jones, HR Assistant, Forest Laboratories

Great speaker

Jayshree Kanji, CA Personnel Support, National Union of Teachers

Great speaker

Jayshree Kanji, CA Personnel Support, National Union of Teachers

Very good course, well presented, relevant contact, occasionally slow.

Michael Walker, HR Assistant, The Boston Consulting Group

A good balance of information was given. The presentation was excellent and the content was easy to follow.

Tamsin Trent, HR Officer, Envitia Ltd

Snappy and well paced - very interactive

Natalia Noble, , McLaren Automotive Ltd

Very interesting and confirms I am in the right role

Lucy Collins, HR Assistant, Pentland Brands PLC

A very well thought programme. The content was enough to keep me interested and retain the knowledge that I learnt. Jocelyn was a superb presenter keeping me involved at all times. I would not hesitate in attending another course of hers or Falconbury's in the future.

Michelle Barker, HR Administrator, Ultra Electronics

I felt the course was useful though sometimes wording of questions and what was wanted was unclear. Maybe the speaker could have walked around more.

Karli Dann, HR Coordinator, McLaren Automotive

Very good presenter

Emma kaye, HR Assistant, Elexon Ltd

Excellent, very informative and easy to understand

Cassie Willenberg, HR Advisor, Equity Insurance Group

Speaker and presentation great, case studies challenging but good content, detailed and useful.

Sarah Moffat, HR Officer, RWE npower plc

Jo was very good, made things easy to understand. Content was great for a general overview.

Jennifer Harris, HR Assistant, Flamingo

Jo was very good, very thorough and she explained things in an easy to understand manner

Jennifer Harris, HR Assistant, Flamingo

The course was very relevant to my role. Jo was approachable and knowledgeable. I feel better equipped for my role now. Provided a confidence boost.

Millie Taylor, HR Administrator, TWG

I thought the course was excellent along with the content, presentation and the trainer who with her wide range of experience and knowledge made it all make sense with her relevant examples.

Sam Cridland, Customer Services Officer, Shepway District Council

The overall presentation was very good. Jocelyn is extremely knowledgeable and an excellent trainer. I would recommend this course.

Julie Browne, HR Assistant, The Chartered Institute of Physiotherapy