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Training courses & Webinars:
Conflict Management

 

Dealing With Difficult People Training Course

Dealing With Difficult People

4 Jul 2022 - Online webinar
Also on: 20 Oct 2022

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

Presented by Geoff Marsh (bio)

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Geoff is an excellent trainer who is able to adapt to his audience and is very knowledgeable...Excellent webinar - highly recommended

Samantha Archer, Head of Department, Care First Training

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco