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Training courses & Webinars:
Conflict Management

 

Dealing With Difficult People Training Course

Dealing With Difficult People

4 Jul 2022 - Online webinar
Also on: 20 Oct 2022

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

Presented by Geoff Marsh (bio)

View details

In-house training

We can provide any of our courses on an in-house basis - at your location or online, with a programme and presenters tailored to your exact requirements. If you require training for multiple staff members, contact us to see how we can work with you.

Previous attendees said...

“Geoff is an excellent trainer who is able to adapt to his audience and is very knowledgeable...Excellent webinar - highly recommended”

Samantha Archer, Head of Department, Care First Training

“Great course, provides a lot of food for thought ”

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd

“the content, speed of content, and Geoff were great ”

Nick Jones, Associate Director , GW Pharmaceuticals

“Effective and engaging”

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate

“Excellent in every aspect, I have recommended the course to my colleagues”

Sarah Taylor, Associate, Poppleston Allen

“I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.”

Shelle Easton, Intradco Brokerage Assistant, Intradco