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Training courses & Webinars:
Conflict Management


Dealing With Difficult People Training Course

Dealing With Difficult People

6 Apr 2022 - Online webinar
Also on: 4 Jul 2022

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

Presented by Geoff Marsh (bio)

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I highly recommend, and will be doing so to my colleagues

Nick Jones, Associate Director , GW Pharmaceuticals

Great course, provides a lot of food for thought

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd

the content, speed of content, and Geoff were great

Nick Jones, Associate Director , GW Pharmaceuticals

Effective and engaging

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate

Very interesting and useful. Dynamic slide and lots of anecdotes

Caroline Sedgwick, , EU Satellite Centre (SatCen)

Excellent in every aspect, I have recommended the course to my colleagues

Sarah Taylor, Associate, Poppleston Allen

I felt this course was delivered well and being a small group i thought it was personal and individualised which with conflict resolution i think is useful. I felt the course covered everyone needs and being provided with a booklet which runs through everything from the course it allows for future referencing.

Shelle Easton, Intradco Brokerage Assistant, Intradco

I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.

Shelle Easton, Intradco Brokerage Assistant, Intradco