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Training courses & Webinars:
Conflict Management

 

Dealing With Difficult People Training Course

Dealing With Difficult People

29 Oct 2021 - Online webinar
Also on: 11 Jan 2022

During this event you will discover why people are difficult, learn to recognise classic profiles of difficult people, pre-empt challenging situations and avoid escalation, enhance your own attributes and develop coping strategies.

This is an interactive online course consisting of 2 x 90 minute modules.

Presented by Geoff Marsh (bio)

View details

In-house training

We can provide any of our courses on an in-house basis - at your location or online, with a programme and presenters tailored to your exact requirements. If you require training for multiple staff members, contact us to see how we can work with you.

Previous attendees said...

“I highly recommend, and will be doing so to my colleagues ”

Nick Jones, Associate Director , GW Pharmaceuticals

“Great course, provides a lot of food for thought ”

Melissa Pollard, In-house Events Coordinator , Falconbury Ltd

“the content, speed of content, and Geoff were great ”

Nick Jones, Associate Director , GW Pharmaceuticals

“Effective and engaging”

Raffaella Focosi-Snyman, Pharmacovigilance HSO, Veterinary Medicines Directorate

“Very interesting and useful. Dynamic slide and lots of anecdotes ”

Caroline Sedgwick, , EU Satellite Centre (SatCen)

“Excellent in every aspect, I have recommended the course to my colleagues”

Sarah Taylor, Associate, Poppleston Allen

“I felt this course was delivered well and being a small group i thought it was personal and individualised which with conflict resolution i think is useful. I felt the course covered everyone needs and being provided with a booklet which runs through everything from the course it allows for future referencing. ”

Shelle Easton, Intradco Brokerage Assistant, Intradco

“I felt the course was good, I did feel that role play may have been beneficial during this day as it allows individuals to see the difference before and after. That aside I think the course was delivered well.”

Shelle Easton, Intradco Brokerage Assistant, Intradco