Terms & conditions

PLEASE NOTE that payment must be received IN ADVANCE of the event or course. Falconbury reserve the right to refuse admission or withhold materials if payment has not been received.

Transfers & cancellations for open events

• Once we have received your registration and an invoice is raised the booking is subject to our terms and conditions.

• Payment is due within 30 days upon receipt of the invoice or prior to the course, whichever is first.

• Any cancellations received 28 days or more before the date of the event or course will be charged a 10% administration fee. After that date the full fee will be charged. Notice of the request to cancel must be received in writing via email to info@falconbury.co.uk . This will constitute the ONLY acceptable proof of cancellation. Anyone not able to produce such a document will be liable for the full registration fee.

• Transfers can be made free of charge up to 28 days before the event or course (on payment of the difference if transferring to a higher value event or course). A maximum of one transfer is allowed; after the transfer no cancellations or further transfers can be accepted and the full fee will be charged.

• Between 27-14 days before the event or course a 10% administration fee will be charged for transfers. No transfers can be accepted 13 days or less before the event or course.

• Substitute delegates may be named at any time, although please note that for written courses, substitute participants must be named before the start of the course.

PLEASE NOTE: Falconbury Ltd reserve the right to change the content and timing of the programme, the speakers, the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled Falconbury is not responsible for airfare, hotel or other costs incurred by registered delegates.

Transfers and cancellations for open events – In brief

Once we have received your booking/enrolment an invoice will be raised and the booking will be subject to our terms and conditions listed below:
http://falconbury.co.uk/content/terms-and-conditions
Up to 28 before the course
• Cancellation – 10% administration fee
• Transfers – Free of charge
• Substitute delegates – Free of charge

27 to 14 days before the course
• Cancellations – 100% fee
• Transfers – 10% fee
• Substitute delegates – Free of charge

13 to 0 days before the course
• Cancellations – 100% fee
• Transfers – 100% fee
• Substitute delegates – Free of charge

NB Transfers are subject to payment of the difference on higher value courses.

Transfers & cancellations for on-line learning course

• Payment for a course must be received in full within 28 days of receipt of a valid invoice. NB: No course materials will be dispatched/available on-line until payment has been received.

• Once we have received your enrolment, the course is confirmed.

• Once hard copy materials have been dispatched cancellation within 14 days will incur a 25% administration fee. Cancellation of a hard copy course after 14 days will incur a 100% cancellation fee. Cancellation of on-line enrolments will incur a 10% administration fee up to 7 days after the date of payment. No cancellations are accepted more then 8 days after payment for the enrolment has been received.

• Transfer to a course of the same or higher value can be made prior to hard copy materials being dispatched, or prior to payment being received for on-line enrollments.

• Substitute participants may be named at any time prior to hard copy materials being dispatched, or prior to payment being made for on-line enrollments.

In-house training

• Once we have received your signed contract your event or training course is confirmed.

• In case of unforeseen circumstances Falconbury is entitled to supply a substitute tutor or trainer of equivalent quality and experience.

• Payment is 30 days on invoice raised upon signature of the contract or prior to the course, whichever is first.

• Cancellations received prior to 8 weeks before the date of the training will incur a 25% cancellation fee. Cancellations received between 4-8 weeks prior to the date of the training will incur a 50% cancellation fee. Cancellations less than 4 weeks prior to the date of the training will incur a 100% cancellation fee.

• Should Falconbury have to cancel the training for reasons outside of its control it will not be liable for any costs incurred.

Data protection

The personal information provided by you will be held on a database. If you do not want to be contacted be mail or e-mail please inform us by e-mail at info@falconbury.co.uk